We are looking for Technical Support Analyst in Richmond VA Onsite. Please read the job description below and let me know if you are interested.
Position: Technical Support Analyst 2
Location: Richmond, VA (Onsite Local Candidates Only)
Duration: 2+Months Contract
Interview Process: Virtual/In-Person
Req ID: 807600
Job Description
We are seeking a Technical Support Analyst 2 to provide hands-on technical support for end-user computing devices, software, and network-related issues. The ideal candidate will be responsible for installing, configuring, troubleshooting, and maintaining IT hardware and software while delivering exceptional customer service. This is a fully onsite role supporting daily IT operations and ensuring minimal disruption to business users.
Key Responsibilities
- Install, configure, and deploy desktops, laptops, monitors, printers, and peripheral devices.
- Configure operating systems, software applications, and user accounts.
- Image and prepare devices according to organizational security standards.
- Assist with the installation of networking equipment, including routers, switches, access points, and cabling.
- Respond to help desk tickets, phone calls, and walk-up support requests.
- Troubleshoot and resolve hardware, software, network connectivity, and peripheral issues.
- Provide Tier 1 and Tier 2 technical support and escalate complex issues when necessary.
- Support Microsoft Office, email systems, and other business applications.
- Maintain accurate documentation of incidents, requests, and resolutions.
- Follow organizational security policies and maintain confidentiality when handling sensitive information.
Required Qualifications
- Minimum 4 years of technical support or desktop support experience.
- Strong knowledge of networking fundamentals including:
- TCP/IP
- DNS
- DHCP
- Wi-Fi
- VPN
- Experience with device imaging and deployment tools.
- Knowledge of help desk ticketing systems and IT service management (ITSM) processes.
- Strong troubleshooting and diagnostic skills.
- Excellent communication and customer service skills.
- Ability to prioritize multiple support requests in a fast-paced environment.
- Ability to work independently and collaboratively within a team.
- Ability to lift and move IT equipment such as computers, monitors, and networking devices.
- Ability to follow security protocols and maintain confidentiality.
Preferred Qualifications
- Experience with HelpSpot ticketing system.
- Experience supporting enterprise desktop environments.
- Familiarity with system security best practices.
Required Skills
- Desktop & Laptop Support
- Windows Operating Systems
- Device Imaging & Deployment
- Hardware & Software Troubleshooting
- Network Troubleshooting
- TCP/IP, DNS, DHCP, Wi-Fi, VPN
- Help Desk & ITSM Ticketing Systems
- Customer Support
- IT Equipment Installation
- Strong Communication & Organizational Skills
Best Regards,
Salman Alam
IT Recruiter||Syntricate Technologies Inc.
Direct: 781-236-6328
Email:
salman.a@syntricatetechnologies.com