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Technical Support Analyst II (Audio-Visual)

Sunrise Systems Inc

HOUSTON, TX

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JOB DETAILS
SKILLS
Analysis Skills, Audioconferencing, Audiovisual, Communication Skills, Computer Maintenance, Crestron, Customer Relations, Customer Support/Service, Equipment Maintenance/Repair, Help Desk, Identify Issues, Lift/Move 50 Pounds, Microsoft Product Family, Polycom, Problem Solving Skills, Technical Support, Technical Training, Time Management, Videoconferencing
LOCATION
HOUSTON, TX
POSTED
4 days ago

Job Title: Technical Support Analyst II (Audio-Visual)
Job ID:26-03541
Location: HOUSTON, TX
Duration: 08 months On  W2 contract
 
Job Summary
 
We are seeking a Technical Support Analyst II with experience supporting enterprise audio-visual technologies. This role is responsible for providing end-user support, troubleshooting conference room AV systems, maintaining AV hardware/software, and ensuring seamless meeting experiences. The ideal candidate is customer-focused, proactive, and eager to learn new technologies.
 
Key Responsibilities
 

  • Provide day-to-day support for conference room audio-visual systems.
  • Troubleshoot and maintain Microsoft Teams Rooms, Crestron, Polycom, Logitech, Neat, and AppSpace solutions.
  • Assist users with meeting setup, scheduling, and technical issues.
  • Perform system health checks and site walkthroughs to identify and resolve issues.
  • Deliver end-user training and collaborate with senior AV team members.
  • Support AV equipment installation and maintenance
 
Required Qualifications
 
  • Minimum 1 year of experience with audio-visual technologies.
  • Minimum 1 year of technical end-user support experience.
  • Experience with Microsoft Teams Rooms, Crestron, Polycom, Logitech, Neat, or similar AV platforms.
  • Basic networking knowledge preferred.
  • Strong troubleshooting, communication, and customer service skills.
  • Ability to lift up to 50 lbs., climb ladders, bend, and work under tables when needed.

 
Contact:
Raghu: Raghu.m@sunrisesys.com | URL: www.sunrisesys.com
 
 

About the Company

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Sunrise Systems Inc

Sunrise Systems was founded in 1990 with a clear vision to deliver world-class staffing service solutions in all labor categories, including IT consulting and solutions; all with the commitment to provide service that exceeds expectations and become the most trusted name in the industry. More than two and a half decades later, we pride ourselves on being at the forefront of the staffing industry. Combining our deep industry expertise, insights, and global resources, we have partnered with our clients to connect them with top professionals across several different industries.

We provide cost-effective Managed Staffing Solutions, Information Technology and Information Technology Consulting Services to several Fortune 500 companies and U.S. Government agencies. We provide our clients with flexible engagement models and customized products that are budget and time specific. Understanding the challenges that every business faces, we offer our services either on-site at the clients' site or from one of our globally distributed technology centers. Our onshore and offshore development capabilities ensure that we excel at meeting customer requirements every single time.

Our collective business experience spans over two and a half decades and ranges from:

  • Business, management, and technical fields
  • Information technology consulting and software solutions.
  • Providing strategic support for the development and long-term growth of new business ventures across several industries including but not limited to; accounting, banking, finance, and recruitment.
  • Motivating technology staff and establishing partnerships with Fortune 500 companies

Sunrise Systems has a vast range of competence in:

  • Design, development, and support of cloud-based solutions from simple to highly complexed
  • Database administration of multi-platform applications, complex databases, and web-based environments that include all aspects of installation, planning, maintenance, and monitoring.
  • Data processing and data migration
  • Application re-engineering and platform migration
  • Working with the Information Systems and end-user communities at all levels to resolve issues and establish consensus.
COMPANY SIZE
100 to 499 employees
INDUSTRY
Staffing/Employment Agencies
FOUNDED
1990
WEBSITE
http://www.sunrisesys.com/