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Technical Support Analyst 2

Datasoft Technologies

Richmond, VA

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JOB DETAILS
SKILLS
2nd Level Support, Analysis Skills, Best Practices, Business Solutions, Communication Skills, Computer Security, Customer Support/Service, DHCP (Dynamic Host Configuration Protocol), DNS (Domain Name System), Dental Insurance, Desktop PC, Email Technology, Equipment Maintenance/Repair, Hardware Administration, Health Insurance, Help Desk, IT Service Management (ITSM), Identify Issues, Information Technology & Information Systems, Information Technology Consulting, Laptop PC, Life Insurance, Network Configuration Management, Network Connectivity, Network Monitoring, Network Routers, Network Switching, Network System Hardware, Organizational Skills, Peripheral Hardware, Printers, Problem Solving Skills, Security Protocols, Software Administration, System Operations, Systems Administration/Management, TCP/IP (Transmission Control Protocol/Internet Protocol), Technical Support, Testing, Time Management, VPN (Virtual Private Network), Wireless Communications
LOCATION
Richmond, VA
POSTED
2 days ago
Technical Support Analyst 2 (807600)
Start Date: 08/03/2026
End Date: 10/16/2026
Location: Richmond, VA 23233
Work Schedule: Onsite 5 Days/Week

Duration: The role is funded for 400 hours. There is a strong possibility of extension, but it's not guaranteed.
Position Summary
The Technical Support Specialist is responsible for the installation, configuration, and maintenance of IT equipment, as well as providing responsive troubleshooting and support for ongoing hardware, software, and network issues. This role serves as the primary point of contact for end-user technical assistance, ensuring systems remain operational and staff can work with minimal disruption.
Key Responsibilities
Equipment Installation & Setup
  • Install, configure, and deploy desktops, laptops, monitors, printers, and peripheral devices.
  • Set up and configure operating systems, software applications, and user accounts for new and existing staff.
  • Assist with the physical installation of networking equipment (routers, switches, access points) and cabling.
  • Image and prepare devices according to organizational standards and security policies.
Ongoing Technical Support
  • Respond to help desk tickets, phone calls, and in-person requests in a timely and professional manner.
  • Diagnose and resolve hardware, software, network connectivity, and peripheral issues.
  • Provide first- and second-level support, escalating complex problems to senior IT staff or vendors when necessary.
  • Support common business applications, email systems, and productivity software.
Knowledge, Skills, and Abilities
Knowledge
  • Working knowledge of networking fundamentals, including TCP/IP, DNS, DHCP, Wi-Fi, and VPN technologies.
  • Familiarity with device imaging, deployment tools, and system security best practices.
  • Knowledge of help desk ticketing systems and IT service management workflows.
Skills
  • Effective troubleshooting and diagnostic skills, with the ability to quickly identify and resolve technical issues.
  • Strong communication skills, with the ability to explain technical information in a user-friendly manner.
  • Excellent organizational and time-management skills to handle multiple requests and priorities.
  • Skilled in customer service and maintaining a professional, supportive demeanor with end users.
  • Ability to work independently as well as collaboratively within a team.
  • Ability to adapt to changing technology, tools, and organizational needs.
  • Ability to lift and move IT equipment, such as computers, monitors, and networking gear, as required.
  • Ability to maintain confidentiality and follow security protocols when handling sensitive information.

This About our Company DataSoft Technologies is a highly recognized provider of professional IT Consulting
services in the US. Founded in 1994, DataSoft Technologies, Inc. provides staff
augmentation services for Information Technology and Automotive Services.

**Our team member benefits include: **
Paid Holidays/Paid Time Off
**(PTO) **
**Medical/Dental Insurance **
**Vision Insurance **
**Short Term/Long Term Disability **
**Life Insurance **
401 (K)

About the Company

D

Datasoft Technologies

Incorporated in 1994, DataSoft Technologies, Inc. is a customer-focused consulting and staffing services organization that provides solutions across all disciplines of business, including Engineering, Finance, Information Technology, Professional, Consulting, and software development. Its staff augmentation and business solutions provide a flexible, integrated workforce available for contract to hire—or permanent placement—with companies in the private and public business sectors. The company serves a broad range of businesses in the automotive, financial services, insurance, manufacturing, media and entertainment, software and telecommunications industries.

COMPANY SIZE
20 to 49 employees
INDUSTRY
Computer/IT Services
FOUNDED
1994
WEBSITE
http://www.datasoft-tech.com

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