Technical Specialist at Quest Diagnostics
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More: Impact Discover a role that empowers some of life's most important healthcare decisions.
Technical Specialist
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Category Technology Location Tampa, Florida Job function Information Technology Job family Technical Specialist
Shift Day Employee type Regular Full-Time Work mode Hybrid
Job DescriptionMonitor tickets for severity and impact; provide software support for existing applications; troubleshoot and analyze problems and requirements; research and design short-term and long term solutions; monitor issues for trends, and convert tickets to projects when required. Continually drive software improvements of multiple enterprise wide systems across all IT Lab and operational applications and ensure seamless support of our customers.Please note this is a hybrid opportunity (3 days in office/2 days work from home) that can be based in Tampa, Florida or Irving, Texas. Pay Range:$110,000 - $120,000 / yearSalary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.Benefits Information:We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects - physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include:Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hoursBest-in-class well-being programsAnnual, no-cost health assessment program Blueprint for WellnesshealthyMINDS mental health programVacation and Health/Flex Time6 Holidays plus 1 "MyDay" offFinFit financial coaching and services401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of serviceEmployee stock purchase planLife and disability insurance, plus buy-up optionFlexible Spending AccountsAnnual incentive plansMatching gifts programEducation assistance through MyQuest for EducationCareer advancement opportunitiesand so much more!Responsibilities: Respond to issues in accordance with established Standard Operating Procedures and Service Level Agreements Communicate proactively with Business to assess issues and provide periodic status updates, both short-term and long term Perform assessment analysis to identify scope of problems and escalate recurring issues to management Support Problem Management calls; provide technical skills to research issues as required and participate on escalations and issue resolution teams to address chronic, priority issues Proactively monitor Business Unit error logs and resolve issues as required Analyze issues by performing root cause analysis; research and design short term and long term solutions Maintain proficiency in Q-suite expertise and serve as an internal consultant in the Q-Suite application Keep abreast of the new Quest Diagnostics technologies and organizational impact Demonstrate ability to communicate effectively with all levels, including customers, technical personnel and managementQualifications: EducationBachelor's Degree Computer Science/Information Systems or related field, or equivalent combination of education and work experience (Required)Required Work Experience:3 - 5 years experience in technical support and troubleshooting of multiple enterprise wide systems, 3-5 years customer service experience Knowledge:Hardware components, web-based applications, MS Windows, MS Office, MS Lync, MS outlook, wireless communications/ software development lifecycle phases, project management, process management, change management, Java, SQL, C or C++, PRO-IV, Wiki, etc. Laboratory information systems Skills:Problem solving, program debugging, troubleshooting production issues, interpersonal and communication skills, organizational, time management, customer service, prioritization, multi-taskingLearning on the Fly; Decision Quality; Priority Setting; Customer Focus; Problem Solving; Informing; Technical Learning; Functional/Technical SkillsTravel:Up to 20%60124Quest Diagnostics honors our service members and encourages veterans to apply. While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume. Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.
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What it's like to work here
Culture Our people contribute to fostering an inspiring and supportive workplace where we empower better health for our customers every day. Through our 11 Employee Business Networks (EBNs) employees can grow, connect, and contribute with professional development, mentorship, EBN program offerings, and community engagement. Each of our Quest Employee Business Networks is open to all employees. View more
Benefits We strive to ensure our people live a healthier lifestyle by offering programs and solutions that help you take care of yourself and those you love. Find out how our benefits give you everything you need to live your best life. View more
Corporate Social Responsibility Report We''re committed to promoting a healthier world, creating an inspiring workplace, and building value for all stakeholders. Discover how we''re making this happen in our annual reports. View more
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Quest Diagnostics is an equal employment opportunity employer. Our policy is to recruit, hire and promote qualified individuals without regard to race, color, religion, sex, age, national origin, disability, veteran status, sexual orientation, gender identity, or any any other legally protected status . Quest Diagnostics observes minimum age requirements established by federal, state and/or local laws, and will ask an applicant for verification when deemed necessary. Quest Diagnostics is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please complete the accommodation request form.
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