Technical Specialist II 26-00100

Key Responsibilities:

• Provide day-to-day technical support and troubleshooting for onboarding and provisioning processes.
• Validate job templates and confirm provisioning requests are accurate and complete.
• Submit and manage access requests while coordinating with IT and cross-functional stakeholders.
• Support new and existing employees by resolving access issues, identifying missing or incorrect roles, and facilitating necessary updates.
• Manage team mailbox, respond to inquiries, prioritize work, and maintain clear communication with stakeholders.
• Track tasks through completion to ensure timely delivery of technology and system access.
• Partner with IT teams to ensure onboarding technology and system access are delivered efficiently.
• Maintain reports and documentation to support leadership visibility and operational efficiency.

• High school diploma or equivalent.
• 2+ years of experience performing analysis or related work requiring specialized training.
• Strong organizational, communication, and collaboration skills.
• Proficiency with email, Microsoft Teams, and Microsoft Office Suite.
• Ability to manage multiple requests concurrently while ensuring accuracy, compliance, and timely completion.
• Strong analytical and problem-solving skills to troubleshoot onboarding and provisioning issues.
• Customer-focused approach with the ability to interact professionally with managers, IT teams, and stakeholders.

Preferred Qualifications:

• Familiarity with enterprise systems such as SAP, SuccessFactors, Helix/Remedy, or other onboarding/provisioning tools.