Technical Solutions Sales Engineer USA

Halma

Erlanger, Kentucky

JOB DETAILS
SKILLS
Channel Support, Communication Skills, Continuous Improvement, Customer Relations, Customer Relationship Management (CRM), Customer Relationship Management (CRM) Systems, Customer Support/Service, Customer/Client Research, Distribution Channel, Documentation, Establish Priorities, Fire Safety, Follow Through, Identify Issues, JavaScript, Life Safety Systems, Market Trend Analysis, Marketing, National Fire Protection Association (NFPA), Operations, Presentation/Verbal Skills, Problem Solving Skills, Product Demonstration, Product Development, Product Engineering, Product Support, Record Keeping, Regulatory Compliance, Resolve Customer Issues, Root Cause Analysis, Sales, Sales Support, Sales/Support Engineering (SE), Software Administration, Software Engineering, Solution Sales, Support Documentation, Systems Engineering, Systems Maintenance, Team Player, Technical Leadership, Technical Sales, Technical Support, Technical Writing, Technical/Engineering Design, Time Management, Traceability, Use Cases, Willing to Travel, Writing Skills
LOCATION
Erlanger, Kentucky
POSTED
30+ days ago

Furthermore, here at FFE we value our employees giving them the freedom to be creative and innovative. Having a great team spirt and people that are proud to work for a company that saves lives, our teams see the direct impact of their efforts in the daily operations.

Duties and Responsibilities:

  • Troubleshoot and support customers experiencing product or application issues, ensuring timely diagnosis, clear communication, and effective resolution to maintain and restore system performance and customer confidence.
  • Own pre‑sales technical support, including opportunity qualification, solution design, and compliant technical responses for bids and RFIs.
  • Provide technical demonstrations, and solution workshops, identifying technical aspects, product constraints, and provide clients with recommended next steps.
  • Support customers and channel partners with application guidance, system design support, and structured or ad-hoc technical training.
  • Develop, deliver and continuously improve technical training in collaboration with Sales and Marketing to strengthen product understanding and correct application
  • Provide technical guidance to consultants, specifiers, and AHJs, supporting compliant specifications, correct system design, and approval positioning
  • Maintain deep technical expertise across the FFE portfolio and relevant competitive solutions, able to clearly explain performance, limitations, and appropriate use cases.
  • Capture and share structured technical, application, and market feedback to inform product development, technical documentation, and provide internal guidance
  • Maintain accurate CRM records to support visibility of technical activity, customer engagement, and support outcomes.
  • Maintain professional credibility through continuous technical development and participation in relevant industry bodies, forums, and events such as SFPE, AFAA, and NFPA.
  • Model Behaviours based on our Company values: Customer Focus ~ Collaboration ~ Curiosity ~ Ownership

Skills and Experience:

Highly desirable

  • Experience in technical support, applications engineering, or technical pre-sales within fire detection, life safety, or comparable engineered systems
  • Strong ability to explain complex concepts clearly, providing practical application guidance and engineering rationale.
  • Experience supporting technical solution qualification, ensuring correct product selection, application fit, and standards compliance.
  • Strong written communication skills in order to produce clear proposals, technical responses, design notes, and customer correspondence.
  • Confident presenter, comfortable engaging installers, consultants, end users, partners and internal teams  with training, briefings, and design discussions.
  • Strong planning, organisation, and follow-through, capable of managing multiple technical enquiries, projects, and support activities concurrently.
  • Solid understanding of engineering principles and the ability to resolve customer issues through application support.
  • Ability to live, work, and travel within the assigned territory without restriction, including site visits for technical support
  • Ability to learn and work effectively with CRM, design tools, and technical support software to document activity and maintain traceability.
  • Strong diagnostic and troubleshooting skills, combining knowledge, standards awareness, and clear communication to identify root causes and resolve product or application issues under customer pressure.

Desirable

  • Experience in the fire industry, particularly with engineered detection solutions such as ASD, beam, flame, linear heat, or special hazard systems.
  • Knowledge of North American fire standards and market practices, including NFPA requirements, AHJ expectations, approvals, and compliance processes.
  • Experience supporting channel-led environments, including technical assistance for distributors, integrators, and representatives.
  • Awareness of market and application trends, with the ability to interpret customer feedback, competitor behaviour, and regional influences from a technical perspective.

Behaviours and Attitudes:

  • Technically grounded and commercially aware, with a strong focus on solution suitability, correct application, and long-term system performance.
  • Strong customer support mindset: responsive, calm, and professional when handling issues, escalations, or high-pressure situations
  • Detail-focused and disciplined, validates assumptions, applies standards correctly, documents decisions, and avoids speculation.
  • Highly collaborative, working effectively with Head of Technical Support, Product Management, Engineering, and Sales teams to resolve issues and improve outcomes.
  • Accountable for technical quality and support outcomes, owning issues from initial engagement through resolution and clean handover where required.
  • Proactive and curious, identifies gaps in knowledge, tools, or documentation and works to improve training materials, guidance, or processes.
  • Strong technical problem solver, structured, methodical, and resilient when faced with complex, novel, or ambiguous challenges
  • Positive, professional, credible, and consistent in all customer, partner, and internal interactions.
  • Self-motivated and reliable, able to work autonomously, prioritise effectively, and maintain focus on support responsibilities.
  • Acts with integrity always and represents the business responsibly and professionally.
  • Service-oriented and methodical, approaching issues with patience, structured troubleshooting, and a clear focus on restoring system performance and customer confidence
  • #LI-JS9#FFE

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

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About the Company

H

Halma