Technical Solution And Aftermarket Support Manager

Job Title:

Solution Support Manager - Deli

Department:

Aftermarket

Reports to:

Director of Deli Operations

Supervisory Responsibilities:

None

Position Summary

Lead the Aftermarket Solutions Support function by managing a team and overseeing key account support, solution delivery, and customer experience initiatives through the Guardian Program, parts, and modification channels. This role focuses on delivering innovative, customer-centric solutions and continuously improving operational efficiency.

Duties and Responsibilities

Manage aftermarket account strategy and execution across assigned customer base.Build and maintain strategic relationships with key accounts and stakeholders.Oversee the creation and implementation of plant-specific service plans.Drive adoption and sales of Weber Inc.'s Guardian Program; ensure high-quality quoting and proposal delivery.Collaborate with cross-functional departments such as Sales, Service, Engineering, and Product Management.Build and execute Guardian Plans.Lead process improvements related to optimization audits and service delivery.Maintain accurate and timely account data in Salesforce CRM; ensure team compliance.Monitor and ensure team achievement of Aftermarket revenue and performance targets.Provide regular reporting on key metrics, trends, and opportunities for growth.Lead or support key projects as assigned by the Director of Operations.Duties as assigned

Required Skills and Abilities

Strong leadership, mentoring, and team development skills.Proven ability to manage customer expectations and deliver technical solutions.High emotional intelligence with excellent interpersonal and communication skills.Technical aptitude in capital equipment and industrial services.Ability to read technical documents and translate them into actionable plans.Competent in Microsoft Office and Salesforce (or comparable CRM).

Education and Experience

Bachelor's Degree in related field preferred.5+ years of experience in aftermarket services, technical sales, or capital equipment support.3+ years of technical service experience with capital equipment.Proven experience in managing complex customer relationships and projects.Preferred protein plant experience, SAP, planning and vendor management.

Other Requirements

Must have a valid and unrestricted driver's license. Real ID-compliant driver's license or other TSA approved alternative form of identification required for travel.Valid U.S. passport or have the ability to obtain one.Must have the ability to frequently travel within North America and Germany

Position Type:

Full Time

Classification:

Exempt

Travel Requirements:

Minimum 50%

Behavior Standard

Maintain a positive work atmosphere by acting and communicating in a respectful manner to get along with customers, co-workers and management. Always strive to provide the Perfect Portion.