Technical Services Manager - Power Systems Protection

G.A.S. Global

Houston, TX

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JOB DETAILS

SALARY

$140,000–$160,000 Per Year

SKILLS

Application Integration, Automation, Benchmarking, Business Development, Business Support, Commissioning, Communication Systems, Communications Architecture, Communications Protocols, Computer Security, Conferences, Consulting, Customer Escalations, Customer Relations, Customer Satisfaction, Customer Support/Service, Datasheets, Develop and Maintain Customers, Electrical Power Systems, Electricity, IEEE (Institute of Electrical and Electronic Engineers), Inside Sales, Leadership, Mentoring, Needs Assessment, Operations Management, People Management, Power Protection, Presentation/Verbal Skills, Process Improvement, Product Demonstration, Product Development, Quality Management, Quality Metrics, Resolve Customer Issues, Sales, Sales Presentation, Sales Support, Software Engineering, Strategic Planning, System Architecture, System Integration (SI), System Operations, Systems Administration/Management, Team Lead/Manager, Technical Consulting, Technical Leadership, Technical Marketing, Technical Presentation, Technical Services Management, Technical Support, Technical Writing, United States Citizen, WebEx, Willing to Travel, Writing Skills

LOCATION

Houston, TX

POSTED

Today

Opportunity Details

Full Time Technical Services Manager - Power Systems Protection

Technical Services Manager - Power Systems Protection

JOB-10047024

Anticipated Start Date

July 29, 2026

Location

Houston, TX

Type of Employment

Direct Hire

Employer Info

Our client designs and manufactures advanced protection relays and disturbance fault recorders for the global electric power industry. It brings decades of expertise in power system protection, monitoring, and control. It is recognized for delivering reliable, high-performance solutions that ensure power system stability and efficiency. Our client operates globally with strong technical and customer support, and its subsidiary drives continued growth and product development.

Job Summary

Our client is currently seeking an experienced Manager Technical Services who is accountable for providing strategic leadership and direction for the Technical Services Department. This individual will work closely with Sales and other internal and external stakeholders, providing quality services and setting benchmarks for their team, as well as helping in the development/implementation of new products.

Job Description

Customer, Technical & Business Support

Support customers through product demonstrations, training, application guidance, and technical consultations
Collaborate with the Technical Services team to resolve customer issues through application notes, Webex demonstrations, and technical support
Prepare product presentations, competitive comparisons, and technical materials to support business development initiatives.
Assist in preparing and presenting technical proposals for Client products, services, and
solutions
Develop a close working relationship with customers and establish secondary technical contact, besides RSM, for customer inquiries and escalations
Assist customers with the installation, commissioning, and operation of Client systems, both remotely and on-site
Represent Client at industry conferences and technical forums such as NASPI and IEEE PSRC
Contribute to the development of customer-facing technical documentation, including manuals, datasheets, and ordering guides
Provide technical support for Marketing, Sales, Application Engineering, and Product
Development teams

Leadership & Operational Management

Accomplish departmental goals by leading the team, planning for delivery of customer support promptly
Lead, mentor, and develop a team of Technical Service Engineers providing remote technical support to Client customers
Maintain high-quality service standards by resolving customer issues, improving processes, and driving continuous service improvements
Ensuring customer satisfaction as the prime goal

Ideal Candidate:

Strong people manager with excellent ability to take charge, understand business needs, and manage workflow for the department
Demonstrated customer satisfaction by providing top-quality customer service problem-
solving to current and potential customers and to provide technical support to the Sales team
Have developed and maintained an expert level of technical expertise in electric power system protection and/or automation (specifically relays and recorders)

Skills Required

10+ years' experience working with numerical relays and recorders
Technical service background in Protection Relays & Recorders
Previous experience leading and developing a team
Strong professional presentation skills, both written and oral, which include the ability to hold difficult discussions with customers or employees to protect company interests
Working knowledge of electric power systems and practices and philosophies
Working knowledge of protective relay applications at utility or engineering firms and industry practices
Experience with EMTP, load flow, and short circuit studies
Experience with utility companies, Consulting, and engineering companies would be an advantage
Knowledge of advanced communication protocols and communication system architecture
Expert knowledge of system protection, integration, and automation applications

Education/Training/Certifications

B.S. in Electrical Engineering is mandatory

Additional Requirements

Work Hours: Mon to Fri, 8:30 am - 5:00 pm
Must be a US Citizen/Green Card Holder
Travel Requirement: Up to 25% within the US and internationally

Pay Rate/Salary

$140,000 - $160,000 annually. Compensation will be offered within this posted range based on experience, skills, and market factors

GAS Energy Staffing LLC is an Equal Opportunity Employer. Employment Decision are made without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factors protected by applicable federal, state or local laws.

Technical Services Manager - Power Systems Protection

G.A.S. Global

Houston, TX

About the Company

G.A.S. Global

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