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Technical Services Manager

Sherwin-Williams Company

Minneapolis, MN

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JOB DETAILS
SALARY
$108,531.02–$140,086.17 Per Year
SKILLS
Affirmative Action, Analysis Skills, Budgeting, Business Operations, Color Vision Deficiency, Conferences, Corporate Policies, Cost Control, Cost Estimates, Diversity, Driver's License, Equal Employment Opportunity (EEO), Exceeded Sales Goal, Expense Reports, High School Diploma, Laboratory Management, Laptop PC, Manufacturing, Metallurgy, Metrics, Microsoft Excel, Microsoft Outlook, Microsoft PowerPoint, Microsoft SharePoint, Microsoft Word, Needs Assessment, Negotiation Skills, On Site Support, People Management, Performance Management, Performance Reviews, Procedure Implementation, Process Improvement, Progress Reports, Project Tracking, Public Transport, Quality Control, Research & Development (R&D), Return on Investment (ROI), Safety/Work Safety, Sales, Sales Presentation, Six Sigma, Software Engineering, Spanish Language, Staff Policies, Strategic Planning, Team Lead/Manager, Team Player, Technical Services Management, Vehicle Driving, Vendor/Supplier Selection, Willing to Travel
LOCATION
Minneapolis, MN
POSTED
4 days ago
### Job Duties Job duties include contact with other employees and access confidential and proprietary information and/or other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company's staff, employees, and business relationships. Leads and manages a team of highly skilled Technical Service Representatives. While representatives are based out of a defined area and customer base, they can work outside of the assigned area. Manager is responsible for measuring ROI. Creates buy-in and accountability around value planning and customer-centric service and selling. Coordinates activities with Sales and other departments to meet or exceed Division financial goals. Leads change through development of people, systems, and processes that ensure improved business performance. Develops team to discover and implement customer value adds and/or cost savings. Works with the Sales team to present, verify, and validate with customers. Leads team and coordinates with Sales on Value Planning strategy for large customers and opportunities. Promotes the OneSHW culture. Embraces and coaches direct and indirect reports on the principles of teamwork: humility, hunger, and people intelligence. Analyzes reports of findings and recommends response to complaints, considering nature and complexity of technical issue, requirements, and actions of subordinates to ensure appropriate resolutions. Ensures projects are technically complete and in line with customers' requested delivery. Studies schedules and estimates time, cost, and labor estimates for services, and/or completion of job assignments. Maintains goals and metrics for assigned Technical Services' Area. Develops and implements methods and procedures for monitoring work activities, such as preparation of records of expenditures, progress reports, etc., in order to inform management of current status or work activities. Develops and implements plans to identify technologies and vendors able to achieve requirements. Interprets company policy to employees and enforces company policy and practices. Analyzes department budget to identify budget needs and/or reductions. Work with team to control budgeted expenses. Authorize retention of data and preparation of documents for use during governmental or customer inquiries. May represent the company in negotiations, professional conferences, and other matters of strategic interest. Recruit, hire, train, staff, evaluate employee performance, and initiate promotions, transfers, and disciplinary action. Other duties as assigned. Required: High School or GED equivalent Preferred: Associate or Trade degree in Engineering or Field Technician areas Bachelor's degree in Management, Science, Engineering or Metallurgical fields KNOWLEDGE & EXPERIENCE: Required: 5 Years Technical Service Representative experience (or equivalent relevant experience) 5 Years of "meeting expectations" or better performance appraisals Related external experience Preferred: Experience in one or more of the following areas: Plant Support Lab, Quality Control Lab, R&D Lab, Applications Engineering, Raw Material Technical Service, metal substrate Pre-Treatment or Coatings Application Management and supervisory experience Six Sigma Yellow Belt or higher Fluent in Spanish-If not, Manager may be asked to learn Spanish General Industrial Division TECHNICAL/SKILL REQUIREMENTS: Required: Must be able to pass color blindness test Must be able to use a laptop (or tablet) and competent in common applications such as Office Programs (Word, Excel, PowerPoint), SharePoint, Teams, Outlook, etc. Must have valid driver's license and ability to drive company vehicle as part of duties Must have passport and permission to travel and work in Mexico Preferred: Working technical and segment knowledge of the General Industrial industry. Working knowledge of manufacturing principles. TRAVEL REQUIREMENTS: 50% Sherwin-Williams is proud to be an Affirmative Action, Equal Employment Opportunity, Inclusion and Diversity Supportive Employer. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identify, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status or any other consideration prohibited by law or by contract. VEVRAA Federal Contractor requesting priority referral of protected veterans. ### Minimum Education Required Bachelor Degree ### Minimum Experience Required 5 - 20 years ### Shift First (Day) ### Number of Openings 1 ### Public Transportation Accessible Yes ### Veterans Encouraged to Apply No ### Physical Required Yes ### Drug Test Required Yes ### Compensation $108,531.02 - $140,086.17 / Annually ### Postal Code 55415 ### Job Type Full Time ### Place of Work On-site ### Requisition ID 2610437 ### Job Benefits Not specified

About the Company

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Sherwin-Williams Company