Technical Services Manager

Patterson isn''t just a place to work, it''s a partner that cares about your success.One of the distinguishing marks of our company is the talented people who embrace the people-first, always advancing, and results-driven culture. Professional growth abounds in this motivating environment. We value the diverse talents and experiences our employees bring to Patterson and believe that they build a stronger and successful organization.Job Description:Job SummaryTechnical Service Manager is responsible for the management and oversight of the Field Support Technicians, responding to technical inquiries from customers and sales team.Essential FunctionsTo perform this job successfully, an employee must be able to perform each essential function satisfactorily, with or without reasonable accommodation. To request a reasonable accommodation, notify Human Resources or the manager who oversees the position.Transact all business in accordance to Patterson Companies, Inc.'s business code of ethics and conductExecutes technical service strategies that support business strategy and drive business growth. Aligned with sales team on maintaining current business and closing new opportunitiesDevelop and build effective relationships with customers especially with technical counterpartsProvides product training programs and presentations for the customers, staff, new hires, representatives, and others as neededSupport new product development and commercializationBuild and leverage technical service team expertise to demonstrate value to the customerUses performance feedback and career development to optimize individual and team performanceTrain and assess performance for team, while providing necessary guidanceEncourage the growth of all direct and indirect reports through skill development and goal settingHold direct reports accountable for meeting performance standards and departmental performance goalsMentor employees, measure performance, and complete regular performance reviewsResolve employee issues in an effective and consistent mannerAdditional functionsIn addition to the essential functions listed above, the incumbent may perform the following additional functions. Other duties as assignedJob QualificationsRequired QualificationsEngineering degree in mechanical/electrical with controls/automation focus or relevant experienceStrong focus on customer relationship buildingAbility to coordinate interdepartmental functions, synthesize and meet common objectivesLeadership experience and capability within project execution and service deliveryCompetent, customer-oriented professional who can multi-taskAbility to anticipate customer and team needs and provide proactive supportPreferred Qualifications2 years successful field services supervision, leadership or related experience5 years of technical service experience in the industryWorking ConditionsPhysical DemandsMust be able to move equipment weighing up to 50 pounds.Sit, squat, stoop to access, install equipmentAscend/descend ladder to install equipmentThis position requires:Occasional or frequent moderate physical activityEnvironmental FactorsGeneral Office & Warehouse environmentsFeed Lots - exposure to inclement weather & loud noisesFrequent exposure to various animal feed additive materialsTravel and On-callPosition requires 40-50% travel. What''s In It For YouWe provide competitive benefits, unique incentive programs and rewards for our eligible employees:Full Medical, Dental, and Vision benefits and an integrated Wellness Program.401(k) Match Retirement Savings Plan.Paid Time Off (PTO).Holiday Pay & Floating Holidays.Volunteer Time Off (VTO).Educational Assistance Program.Full Paid Parental and Adoption Leave.LifeWorks (Employee Assistance Program).Patterson Perks Program.The potential compensation range for this role is below. The final offer amount could exceed this range, based on various factors such as candidate location (geographical labor market), experience, and skills.$75,300.00 - $92,200.00EEO StatementPatterson provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or other related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.