Technical Services Manager

Technical Service Manager

Patterson isn't just a place to work, it's a partner that cares about your success.

One of the distinguishing marks of our company is the talented people who embrace the people-first, always advancing, and results-driven culture. Professional growth abounds in this motivating environment. We value the diverse talents and experiences our employees bring to Patterson and believe that they build a stronger and successful organization.

Job Summary

Technical Service Manager is responsible for the management and oversight of the Field Support Technicians, responding to technical inquiries from customers and sales team.

Essential Functions

• Transact all business in accordance to Patterson Companies, Inc.'s business code of ethics and conduct
• Executes technical service strategies that support business strategy and drive business growth. Aligned with sales team on maintaining current business and closing new opportunities
• Develop and build effective relationships with customers especially with technical counterparts
• Provides product training programs and presentations for the customers, staff, new hires, representatives, and others as needed
• Support new product development and commercialization
• Build and leverage technical service team expertise to demonstrate value to the customer
• Uses performance feedback and career development to optimize individual and team performance
• Train and assess performance for team, while providing necessary guidance
• Encourage the growth of all direct and indirect reports through skill development and goal setting
• Hold direct reports accountable for meeting performance standards and departmental performance goals
• Mentor employees, measure performance, and complete regular performance reviews
• Resolve employee issues in an effective and consistent manner

Additional functions

In addition to the essential functions listed above, the incumbent may perform the following additional functions.

• Other duties as assigned

Job Qualifications

Required Qualifications

• Engineering degree in mechanical/electrical with controls/automation focus or relevant experience
• Strong focus on customer relationship building
• Ability to coordinate interdepartmental functions, synthesize and meet common objectives
• Leadership experience and capability within project execution and service delivery
• Competent, customer-oriented professional who can multi-task
• Ability to anticipate customer and team needs and provide proactive support

Preferred Qualifications

• 2 years successful field services supervision, leadership or related experience
• 5 years of technical service experience in the industry

Working Conditions

Physical Demands

• Must be able to move equipment weighing up to 50 pounds.
• Sit, squat, stoop to access, install equipment
• Ascend/descend ladder to install equipment

This position requires:

• Occasional or frequent moderate physical activity

Environmental Factors

• General Office & Warehouse environments
• Feed Lots – exposure to inclement weather & loud noises
• Frequent exposure to various animal feed additive materials

Travel and On-call

Position requires 40-50% travel.

What's In It For You:

We provide competitive benefits, unique incentive programs and rewards for our eligible employees:

• Full Medical, Dental, and Vision benefits and an integrated Wellness Program
• 401(k) Match Retirement Savings Plan
• Paid Time Off (PTO)
• Holiday Pay & Floating Holidays
• Volunteer Time Off (VTO)
• Educational Assistance Program
• Full Paid Parental and Adoption Leave
• LifeWorks (Employee Assistance Program)
• Patterson Perks Program

The potential compensation range for this role is below. The final offer amount could exceed this range, based on various factors such as candidate location (geographical labor market), experience, and skills.

$77,200.00 - $100,333.33

EEO Statement

Patterson provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or other related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.