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Jobs in Greeley, CO

Technical Services Manager

Patterson Companies

Greeley, CO

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JOB DETAILS
SALARY
$77,200–$94,500 Per Year
SKILLS
Automation, Business Ethics, Business Growth, Business Strategy, Business Support, Career Development, Customer Relations, Electricity, Human Resources, Leadership, Lift/Move 50 Pounds, Mechanical Engineering, Mentoring, Multitasking, On Site Support, Organizational Skills, Performance Analysis, Performance Metrics, Performance Reviews, Problem Solving Skills, Product Development, Product Programs, Product Support, Product/Service Launch, Project Execution, Sales, Sales Closing Skills, Sales Training, Service Delivery, Set Goals, Technical Services Management, Technical Strategy, Training Program, Warehousing, Willing to Travel, Workplace Issues
LOCATION
Greeley, CO
POSTED
Today
Job SummaryTechnical Service Manager is responsible for the management and oversight of the Field Support Technicians, responding to technical inquiries from customers and sales team.Essential FunctionsTo perform this job successfully, an employee must be able to perform each essential function satisfactorily, with or without reasonable accommodation. To request a reasonable accommodation, notify Human Resources or the manager who oversees the position.* Transact all business in accordance to Patterson Companies, Inc.'s business code of ethics and conduct* Executes technical service strategies that support business strategy and drive business growth. Aligned with sales team on maintaining current business and closing new opportunities* Develop and build effective relationships with customers especially with technical counterparts* Provides product training programs and presentations for the customers, staff, new hires, representatives, and others as needed* Support new product development and commercialization* Build and leverage technical service team expertise to demonstrate value to the customer* Uses performance feedback and career development to optimize individual and team performance* Train and assess performance for team, while providing necessary guidance* Encourage the growth of all direct and indirect reports through skill development and goal setting* Hold direct reports accountable for meeting performance standards and departmental performance goals* Mentor employees, measure performance, and complete regular performance reviews* Resolve employee issues in an effective and consistent mannerAdditional functionsIn addition to the essential functions listed above, the incumbent may perform the following additional functions.* Other duties as assignedJob QualificationsRequired Qualifications* Engineering degree in mechanical/electrical with controls/automation focus or relevant experience* Strong focus on customer relationship building* Ability to coordinate interdepartmental functions, synthesize and meet common objectives* Leadership experience and capability within project execution and service delivery* Competent, customer-oriented professional who can multi-task* Ability to anticipate customer and team needs and provide proactive supportPreferred Qualifications* 2 years successful field services supervision, leadership or related experience* 5 years of technical service experience in the industryWorking ConditionsPhysical Demands* Must be able to move equipment weighing up to 50 pounds.* Sit, squat, stoop to access, install equipment* Ascend/descend ladder to install equipmentThis position requires:* Occasional or frequent moderate physical activityEnvironmental Factors* General Office & Warehouse environments* Feed Lots - exposure to inclement weather & loud noises* Frequent exposure to various animal feed additive materialsTravel and On-callPosition requires 40-50% travel.The potential compensation range for this role is below. The final offer amount would be based on various factors such as candidate location (geographical labor market), experience, and skills. $77,200.00 - $94,500.00

About the Company

P

Patterson Companies

   Patterson Companies, LLC. is a 48 state irregular route common carrier. We have operated successfully because of our commitment to our drivers and our customers. At Patterson Companies, LLC. service to the driver and customer is our number one priority and we look forward to continued success by working together as a team organization. A profitable partnership between the company and our drivers ensures the highest quality service for our shippers.
Patterson Companies, LLC. is a member of the ATA, NASTC and the North Carolina Trucking Association. We hold a “Satisfactory” Safety rating from the Department of Transportation. We are extremely proud of our drivers and their safety record.

COMPANY SIZE
100 to 499 employees
INDUSTRY
Travel, Transportation and Tourism
FOUNDED
1985
WEBSITE
http://www.pattersoncos.com

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