Technical Services 3PL Supervisor

The Technical Services 3PL Supervisor is responsible for overseeing daily logistics and technical service operations within a third-party logistics (3PL) environment. This role bridges supply chain management and technical support by leading teams responsible for hardware staging, software configuration, diagnostics, repair, reverse logistics, inventory control, and order fulfillment.

The supervisor ensures operational efficiency, compliance with service level agreements (SLAs), and high standards of quality and customer satisfaction. This position works closely with warehouse personnel, technical support teams, vendors, and clients to coordinate the deployment, maintenance, and tracking of technical equipment and assets.

Essential Duties and Responsibilities:

• Supervise the testing, imaging, configuration, troubleshooting, staging, and refurbishment of technical equipment 
• Oversee reverse logistics operations including product returns, repairs, replacements, and asset recovery.
• Ensure all equipment is prepared and validated according to customer specifications and quality standards.
• Coordinate technical support activities related to product deployment and hardware integration.
• Manage inbound and outbound logistics operations including receiving, storage, shipping, and fulfillment.
• Maintain compliance with shipping procedures, safety standards, and security protocols.
• Communicates directly with the customer regarding escalated issues concerning incoming shipments, order issues, property/material damage, etc.
• Organizes workload throughout the department to maximize efficiency and meet Company goals on a daily basis.
• Ensures equipment is maintained and current with any updates and/or system upgrades.
• Completes necessary paperwork and systems procedures associated with daily activities; maintains a full understanding of internal systems (i.e., Warehouse Management System).
• Assists and/or leads the team in researching and resolving pick and ship reported errors; initiates efforts to prevent reoccurrence by addressing the root cause.
• Provides department, productivity and efficiency reporting on a weekly basis; assists with SEKO Corporate and Billing Department to ensure timely and accurate customer billing and payment receipt.
• Maintains ongoing communication and coordination between area supervisors, where applicable; provides coverage as needed.
• Ensures the training of new hires and existing employees on processes and procedures is completed; works with supervisors and/or existing leads to develop lead personnel to assist with hands-on training of existing and new employees.
• Responsible for ensuring the hours tracking and approval of temporary agency employees is completed; collects ongoing feedback regarding performance of temporary employees; reviews temporary agency invoices for billing accuracy and/or verifies accuracy of agency billing.
• Works with management and direct supervisory personnel to monitor ongoing staffing needs to plan accordingly for increases and/or decreases in staffing levels; ensures processes and procedures for adding and/or decreasing staff counts are followed.
• Monitors overall team productivity; drives continuous productivity improvement through process enhancements and coaching; provides necessary one-on-one coaching of direct reports.
• Responsible for the coordination, management and completion of special warehouse projects at the direction of management.
• Supervises the execution of weekly/quarterly/yearly cycle counts.
• Helps to maintain a clean, safe and organized warehouse environment in accordance with department, Company and, where applicable, customer standards.
• Performs other duties as required or assigned by management.

Supervisory Responsibilities:

• Depending upon location, oversees multiple operations teams servicing different customer accounts.
• Manages assigned direct personnel; provides required training and oversight; ensures goals are met.
• Assists direct supervisory staff in managing and facilitating the day-to-day operations of the warehouse and associated areas.
• Ensures adequate staffing coverage for transactional compliance and to ensure necessary levels of production/business operations.
• Directs the program for training and supervision of assigned personnel, including temporary agency employees when applicable.

Qualifications:

• Ability to acquire TSA certification (required).
• Ability to communicate clearly and persuasively in positive or negative situations.

• Ability to conduct meetings and present to groups; ability to effectively communicate to all levels of employees.
• Strong supervisory and leadership skills; ability to maintain a high level of confidentiality.
• Strong organizational skills and attention to detail; strong time management skills with a proven ability to meet deadlines; ability to prioritize tasks and to delegate them when appropriate.
• Ability to exhibit sound and accurate judgment and make timely decisions.
• Ability to adapt to the needs of the Company and employees.
• Ability to establish and maintain effective relationships with personnel.

• Ability to work independently with minimal or sporadic direct supervision.

Education and/or Experience:

• High School diploma or GED.
• 2-5 years of experience in Supply Chain Management, Logistics, Information Technology, Business Administration, or a related field preferred.
• Experience managing technical operations involving hardware deployment, repair, or configuration preferred.

Language Skills:

• Excellent interpersonal and communication (oral and written) skills.
• Ability to communicate clearly and concisely in English, both orally and in writing, to all levels.
• Bilingual (English and Spanish) a plus.

Computer Skills:

• Proficiency with Microsoft Office, especially Word, Excel and Outlook.
• Ability to quickly learn new programs/software.
• Hands-on experience with hardware diagnostics, software imaging, device configuration, and troubleshooting.
• Strong understanding of reverse logistics and asset lifecycle management.

Physical Demands:

• Standing and/or walking six (6) or more hours per workday; sitting two (2) or more hours per workday.
• Ability to bend, reach and move about the facility.
• Ability to lift up to 40 pounds.
• Ability to push up to 450 pounds up ramps.

• Appropriate Personal Protective Equipment (PPE)/safety gear must be worn as needed.

Work Environment:

• Office/Warehouse environment.

Travel Requirements:

• Occasional travel out of the immediate area may be required.
• Depending upon location, regular travel between local office sites.