Computer skills using Microsoft.
Troubleshooting skills with 120 volt electrical and plumbing components. (will train)
Doing Follow ups with service request with agents. (main duties)
Schedule service calls with national or local service repair agents
Follow up with agents and customers upon completion of repair
Submit service invoices for payment upon completion of repair
Work hand in hand with Outside Sales team to ensure customer satisfaction after sales issues
Assist customer service department with any inquiries they may have while assisting customers on future purchases
Process Return Good Authorization (RGAs)
Responding to emails.
Answering technical calls.
Reading schematics (will train)
Microsoft Word, Excel, Outlook, etc.
$18. - $22. hr.