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Technical Service Representative

Sherwin-Williams Company

Minneapolis, MN

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JOB DETAILS
SALARY
$81,867.24–$106,463.23 Per Year
SKILLS
Affirmative Action, Business Operations, Communication Skills, Contact Management, Customer Support/Service, Customer Training, Diversity, Equal Employment Opportunity (EEO), Field Sales, High School Diploma, Industrial Coating, Interpersonal Skills, Inventory Management, Laboratory Equipment, Laboratory Testing, Manufacturing Management, Painting (Facilities and Maintenance), Product Control, Product Demonstration, Product Management, Product Support, Product Testing, Project/Program Management, Public Transport, Resolve Customer Issues, Safety/Work Safety, Sales, Sales Prospecting, Salon Services, Seminars, Six Sigma, Software Administration, Technical Leadership, Technical Sales, Technical Support, Technical Training, Test Equipment, Value Selling, Willing to Travel
LOCATION
Minneapolis, MN
POSTED
30+ days ago
### Job Duties Job duties include contact with other employees and access confidential and proprietary information and/or other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company's staff, employees, and business relationships. The purpose of this position is to provide technical support for the General Industrial segment to field sales in order to increase account growth ultimately impacting division profit. Communicate competitive information, new products and selling issues to Sales Force. Communicate extended product knowledge in General Industrial markets and technologies. Manage product test runs at designated customer facilities. Assist sales reps in calling on prospective customers/target accounts; provide technical support for product demos as directed. Maintain contact with laboratory on current technical issues. Assist with equipment installations and various line or equipment modifications/adjustments. Conduct technical training seminars at customers' facilities. Evaluate product complaints and decide best way to resolve problem. Assist customers in preparing paint specifications to meet product applications. Troubleshoot on-line technical problems such as correcting batches and formulation of products. Advise customers of product line changes and improvements. Assist customers with product inventory control/re-ordering. Train customers on product knowledge and application methods. Assist sales reps by preparing samples, panels, etc. for presentations. Operate all material handling, color matching, tinting, mixing and lab testing equipment as required and in a safe manner. Other duties as assigned. FORMAL EDUCATION: Required: High school education or equivalent is required. Preferred: Prefer a bachelor's degree in a business-related field. KNOWLEDGE & EXPERIENCE: Required: Strong communication and interpersonal skills and the ability to work with all levels of internal and external contacts. Ability to interface effectively with sales, technical and manufacturing management required. Training and utilization of project management techniques, value selling, and six sigma tools required. Preferred: Technical experience within the paints and coatings industry. General Industrial experience and/or knowledge. TRAVEL REQUIREMENTS: (TIME SPENT AWAY FROM HOME OR OTHER TYPICAL OFFICE LOCATION) 50% Sherwin-Williams is proud to be an Affirmative Action, Equal Employment Opportunity, Inclusion and Diversity Supportive Employer. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identify, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status or any other consideration prohibited by law or by contract. VEVRAA Federal Contractor requesting priority referral of protected veterans. ### Minimum Education Required High School Diploma or Equivalent ### Minimum Experience Required None ### Shift First (Day) ### Number of Openings 1 ### Public Transportation Accessible Yes ### Veterans Encouraged to Apply No ### Physical Required Yes ### Drug Test Required Yes ### Compensation $81,867.24 - $106,463.23 / Annually ### Postal Code 55415 ### Job Type Full Time ### Place of Work On-site ### Requisition ID 2610710 ### Job Benefits Not specified

About the Company

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Sherwin-Williams Company