One team. Global challenges. Infinite opportunities. At Viasat, we’re on a mission to deliver connections with the capacity to change the world. For more than 35 years, Viasat has helped shape how consumers, businesses, governments and militaries around the globe communicate. We’re looking for people who think big, act fearlessly, and create an inclusive environment that drives positive impact to join our team.
What you'll do:In this role, you will be the focal point for ongoing support to extremely critical and high-visibility customer operations and network management. Your experience, personality, and professionalism give you the bias and ability to maintain effective organizational and personal relationships at various levels ranging from individual contributor, subject matter expert, to senior government, military, and corporate leaders. This includes methodically driving and institutionalizing proactive coordination, communications, reports, meetings, and operations reviews to the frequency necessary to ensure a common operating picture, situation awareness, organizational alignment, issue management, and performance reporting – internally, externally, and across all stakeholders. This will be performed in conjunction with the Program and Account Managers, and with support from other Service Managers.
You have a background that demonstrates an affinity to, and success in technical operation environments. You ensure a high level of technical performance – not just for single solutions, but for a 24x7x365 sustained operation environment. A satellite, communications, networking, or operations technical background enables you to exercise an extremely strong grasp of the broader customer, application, product, terminal, network, and satellite layers and system in order to successfully lead and deliver mobile satellite networking services and effective system troubleshooting
The day-to-day:
Troubleshooting and correcting complex failures of Hardware, Software, and Network systems. Work is performed locally on site, via remote login, or via phone with “smart hands” located on site. Complexity is based on standard and non-standard configurations of both ViaSat and Customer owned equipment. Problems are on multiple platforms and include the integration between them. Changes to policy-based routing and in-depth understandings of abstract concepts and equipment interaction can be required. Work performed is considered at an Advanced to Expert level in many disciplines including IP networking and Satcom/RF. Advising and supporting remote field service engineers at staffed locations. Aid customers and/or vendors to resolve issues with their equipment or networks to help restore our services.
Analyzing the root cause of failures. In the process of fixing the problem, hardware or software may need to be replaced, upgraded, reconfigured, etc. Once service is restored, a true root cause must be identified. Root cause is essential to understanding why something happened and how to mitigate it in the future. The analysis of root cause can be complex and can require the re-creation of issues in labs, analysis of logs, repair information, and interacting with development team. Once root cause is identified, procedures are updated and training provided as mitigation.
Performing preventative maintenance of hardware, software, and networks. This is accomplished via routine inspection, backup, physical maintenance, etc. We have set procedures to calibrate systems, take measurements, verify operation, and check for redundancy. This is performed by telephone with “Smart Hands”, remotely via computers, and in person.
Performance Trending and Analysis. The networks maintained by the team are very complex. This results in a multitude of parameters, any of which can cause the performance of the network, hub, or terminal to perform at sub optimal levels. This position is responsible for continuously trending the performance of the overall system and the individual hubs that comprise it. This is done using log files, historical cases, direct observation, test terminals, trending software, and dashboards.
Managing Network projects. Global Network Operations has numerous mid to long term initiatives underway at any given moment. The staff is assigned to a project, and they are expected to champion that project from start to finish. This includes coordinating resources and staff both within the staff and external to it.
Documenting procedure creation, corrective actions, configurations, diagrams, etc. The documentation consists of rouble tickets and logs, equipment configurations, wiring diagrams, block and level diagrams, logic diagrams, rack elevation drawings, physical interconnection diagrams, backhaul circuit information, System Change Control, Corrective Action Reports. The documents are used within the team, other groups within ViaSat, and external partners and customers. Accuracy is vitally important as these are prime documents used for troubleshooting issues. Ensuring that procedures are created and maintained is important to the scalability of the Services group.
Viasat is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, ancestry, physical or mental disability, medical condition, marital status, genetics, age, or veteran status or any other applicable legally protected status or characteristic. If you would like to request an accommodation on the basis of disability for completing this on-line application, please click
careers@viasat.com
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ViaSat produces innovative satellite and other digital communication products that enable fast, secure, and efficient communications to any location. We bring today’s new communication applications to people out of reach of terrestrial networks, in both the commercial and government sectors, with a variety of networking products and services.
Here you’ll find a company that is always asking,” What’s next?”, with the vertically integrated set of technologies to push the limits of what is possible for your system and service performance.
Products:
Services:
With these past awards, ViaSat is well known as a successful, innovative, high-growth company:
The company employs over 2,900 professional and support personnel. The largest department is engineering, with many holding graduate degrees in electrical engineering or computer science. Annual revenues hit a record $1.1 billion during the most recently completed fiscal year (ended March 29, 2013).
HistoryViaSat is part of the well-known Linkabit Corporation “family-tree” that spawned hundreds of San Diego area telecom startups, including Qualcomm, General Instruments, and Titan. Founded in 1986 by three former M/A-Com Linkabit employees, ViaSat is publicly traded on the Nasdaq Stock Market under the symbol VSAT. Go to the History, Timeline or Industry Innovation & Firsts pages for more details.
To find out more about ViaSat, use the links on this page to explore our Web site.
Note: ViaSat Inc. is a separate company from and is not affiliated with Viasat Broadcasting, owned by Modern Times Group, Sweden.