Technical Service Manager

Technical Service Manager

Technical Service Managers (TSM) play a critical part in helping our customers accelerate their cloud transformation journey and enable them to achieve the business values and outcomes they want from their SAP landscape. You will act as a trusted technical advisor to our customers and partners. This includes analyzing customer's business requirements and problems and working across the SAP Enterprise Cloud Services and other SAP departments to provide quality services to our customers, resolve technical complexities and accompany them throughout their entire cloud transformation journey.

The Role-

• Primary contact for customers for discussions about technology and innovations and serve as an escalation point person for technical issues
• Understand the customer business, goals, and challenges to suggest solutions & services
• Identify and position offerings by SAP Enterprise Cloud Services that deliver value to the customer
• Offer comprehensive knowledge on SAP S/4HANA architecture, conversion, migration path, methodology and tools.
• Understand the SAP high availability or disaster recovery architecture, network, and virtual technologies (load-balancer, virtual machine)
• Experience and knowledge in SAP NetWeaver Administration, migration and upgrades
• Understanding of various SAP cloud solutions and integration scenarios of SAP systems with SCP, Ariba, SuccessFactors etc. (good to have)
• Design optimal SAP configuration to maximize system performance and availability.

Skills and Competencies-

• SAP Technical Administration with SAP Basis skills and should have knowledge & experience on Administration and Operations of SAP solutions.
• Strong background in SAP Solutions, SAP technology and products and cloud technology
• Good knowledge on S/4HANA architectures and S/4HANA related migration paths and tools
• Solid understanding as well as experience in SAP HANA.
• Experience in Technical Architecture/Implementation/Change Management
• Deep experience in technical planning, implementation and configuration
• Expert across multiple SAP and non-SAP technologies.
• Knowledge of SAP RISE or ECS or Hyperscaler experience would be an advantage.