Sign upLog in

Technical Service Engineer (multiple openings)

Nextpower LLC

Nashville, TN

Apply
JOB DETAILS
JOB TYPE
Full-time, Employee
SKILLS
Acceptance Testing, Commission Controls, Commissioning, Computer Firmware, Continuous Improvement, Cross-Functional, Customer Experience, Customer Relations, Customer Service Evaluation, Customer Support/Service, Document Management, Electricity, Field Trials, Fleet Management, Identify Issues, Industrial Engineering, Marketing, Network Configuration Management, Process Management, Product Design, Product Development, Product Support, Prototyping, Quality Control, RMON, Reporting Skills, Sales, Software Validation, Source Code/Configuration Management (SCM), Technical Leadership, Technical Support, Technical Writing, Testing, Time Management, Training/Teaching, Willing to Travel
LOCATION
Nashville, TN
POSTED
2 days ago
TITLE: Technical Service Engineer (multiple openings)

DUTIES:
Responsible for providing the highest quality of customer support through the technical support ticket management system; engaging with other relevant departments to help improve our products’ performance in the field; collecting and providing information to internal stakeholders; providing live customer support to users, installers, and end customers; and providing in depth technical support on the full family of tracker and storage systems available. Provide technical support for mechanical, electrical, quality, communication, and installation issues for Nextpower’s customers across North America, ensuring a best-in-class customer experience and providing product and systems expertise to maximize customer production value. Manage owner customer fleet portfolios to ensure timely maintenance and fortify ongoing client relationships. Interface with customers or installers to plan network configuration and adjust field equipment to comply with the plans and will interface with field personnel to commission projects and troubleshoot problems. Test and commission Nextpower tracker installations and provide training to onsite Nextpower employees and partner companies. Test and validate Nextpower software and firmware capability and stability. Provide tracker controller expertise, supporting controller commissioning process and on-going maintenance; manage controller commissioning process for customer acceptance of Nextpower tracker installations for placement of warranty; and support product development, sales, and marketing as requested. Schedule onsite training, maintenance programs, subcontractor training, and quality control. Work with a cross-functional team to suggest modification to work instructions, material, or product changes to ensure superior quality of products. Write reports, service proposals, and procedure manuals and will work closely with the Remote Monitoring Team in order to provide in the field repairs and document all issues. Manage field testing of prototype and beta product lines; support the development of controller technical documentation for Commissioning and O&M, including revision control; and support Nextpower system design, product development, sales, and marketing as requested. 5-10% travel to Fremont, CA headquarters and project sites across the US, for ongoing training and collaboration with internal teams.

REQUIREMENTS:
Master's degree in Engineering, Industrial, Mechanical or related field, or foreign degree equivalent; and 1 year of experience in each of the following: working in a technical environment; collaborating with cross-functional teams; experience in renewable energy technologies in practical applications; communicating technical concepts to diverse stakeholders; and experience with technical troubleshooting, process implementation, and continuous improvement.


LOCATION: 40 hours/week in Nashville, TN (telecommuting one day per week permitted)

APPLICATIONS: Nextpower LLC , Attn: Maria Escobar mescobar@nextpower.com

About the Company

N

Nextpower LLC