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Technical Service Engineer, Controls

Heico Companies

Washington, DC

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JOB DETAILS
SKILLS
Allen-Bradley, AutoCAD, Bill of Materials (BOM), Commissioning, Communication Skills, Continuous Improvement, Customer Relations, Customer Retention/Renewal, Customer Support/Service, Customer/Client Research, Electrical Engineering, Electricity, English Language, Heavy Equipment/Vehicles, Hydraulic Engineering, Identify Issues, Maintenance Services, Microsoft Office, Microsoft Remote Desktop Services (fka Terminal Services), Preventative Maintenance, Problem Solving Skills, Programmable Logic Controller (PLC), Project/Program Coordination, Project/Program Management, Record Keeping, Sales, Software Administration, SolidWorks, Systems Administration/Management, Technical Drawing, Technical Support, Technical Writing, Testing, Time Management, Willing to Travel
LOCATION
Washington, DC
POSTED
2 days ago

RESPONSIBILITIES:

  • Strong experience in trouble shooting, diagnosing, and commissioning heavy machinery systems with electric, hydraulic, and permanent magnet motor drive systems.
  • Experience in reducers and clutches an asset.
  • Knowledge in electrical based software a major asset (SolidWorks Electrical/AutoCad Electrical)
  • PLC programming –Siemens is a must, Allen-Bradley is a plus
  • Project management and coordination on larger installations and critical orders.
  • Ability to diagnose and troubleshoot customer software and hardware issues to their specific application and/or programs.
  • Capable of configuring operating systems utilizing remote desktop connections providing immediate support.
  • Facilitate calls regarding technical issues with all Shred-Tech products/services. Offer in-depth alternatives to unique issues.
  • Record preventative maintenance visits, detail reports of work completed and provide closed loop communications on activities to prevent future concerns.
  • Discuss service contract offerings/renewals with our customers to ensure expectations are being met.
  • Provide technical telephone support for all customers and equipment.
  • Improve customer outcomes by delivering optimal customer service.
  • Support continuous improvement initiatives to build and improve customer relationships.
  • Provide necessary technical documentation to customers, drawings, BOM’s technical manuals, bulletins etc.
  • Follow up on all new unit sales and sign off all new systems.
  • Oversee Preventative Maintenance programs and service work on larger and/or critical jobs.
  • Conduct customer site visits to assess customer needs as required and promote parts and service opportunities.
  • Act as service representative for project leader meetings with engineering for all processing jobs.
  • Source parts and service externally, if necessary, in order to expedite resolution of an issue.
  • Ability to travel when required.

QUALIFICATIONS:

Education:        

  • College/University Degree – Electrical Engineering

Experience:      

  • Minimum 3-5 years field work experience

SPECIFIC SKILL ABILITY AND KNOWLEDGE:

  • Must have excellent time management skills.
  • Demonstrate professional communication skills with Shred-Tech customers and internal departments.
  • Previous experience in controls software such as Siemens, Allen-Bradley.
  • Three years of Customer Service positions involving technical support.
  • Possess the ability to function effectively in a dynamic service-oriented environment.
  • Must be proficient with MSOffice Suite.
  • Must possess a strong technical aptitude or technical background.
  • Ability to run diagnostic tests to determine the cause of customer concerns.
  • Must be able to view and interpret engineering electrical, hydraulic and mechanical drawings and other technical documentation.
  • Communication Skills: Must be fluent in English

About the Company

H

Heico Companies