Technical Service Engineer, Controls

RESPONSIBILITIES:

• Strong experience in trouble shooting, diagnosing, and commissioning heavy machinery systems with electric, hydraulic, and permanent magnet motor drive systems.
• Experience in reducers and clutches an asset.
• Knowledge in electrical based software a major asset (SolidWorks Electrical/AutoCad Electrical)
• PLC programming –Siemens is a must, Allen-Bradley is a plus
• Project management and coordination on larger installations and critical orders.
• Ability to diagnose and troubleshoot customer software and hardware issues to their specific application and/or programs.
• Capable of configuring operating systems utilizing remote desktop connections providing immediate support.
• Facilitate calls regarding technical issues with all Shred-Tech products/services. Offer in-depth alternatives to unique issues.
• Record preventative maintenance visits, detail reports of work completed and provide closed loop communications on activities to prevent future concerns.
• Discuss service contract offerings/renewals with our customers to ensure expectations are being met.
• Provide technical telephone support for all customers and equipment.
• Improve customer outcomes by delivering optimal customer service.
• Support continuous improvement initiatives to build and improve customer relationships.
• Provide necessary technical documentation to customers, drawings, BOM’s technical manuals, bulletins etc.
• Follow up on all new unit sales and sign off all new systems.
• Oversee Preventative Maintenance programs and service work on larger and/or critical jobs.
• Conduct customer site visits to assess customer needs as required and promote parts and service opportunities.
• Act as service representative for project leader meetings with engineering for all processing jobs.
• Source parts and service externally, if necessary, in order to expedite resolution of an issue.
• Ability to travel when required.

QUALIFICATIONS:

Education:        

• College/University Degree – Electrical Engineering

Experience:      

• Minimum 3-5 years field work experience

SPECIFIC SKILL ABILITY AND KNOWLEDGE:

• Must have excellent time management skills.
• Demonstrate professional communication skills with Shred-Tech customers and internal departments.
• Previous experience in controls software such as Siemens, Allen-Bradley.
• Three years of Customer Service positions involving technical support.
• Possess the ability to function effectively in a dynamic service-oriented environment.
• Must be proficient with MSOffice Suite.
• Must possess a strong technical aptitude or technical background.
• Ability to run diagnostic tests to determine the cause of customer concerns.
• Must be able to view and interpret engineering electrical, hydraulic and mechanical drawings and other technical documentation.
• Communication Skills: Must be fluent in English