Technical Service Desk Analyst I

Job#: 3033876

Job Description:

Technical Service Desk Analyst I

Location: Remote in NV, CA, AZ, NM, WY

Employment Type: Contract to Perm

Role Overview

We are seeking a skilled and reliable Service Desk Analyst to augment our existing team. This role requires strong technical troubleshooting abilities, excellent customer service skills, and the capacity to integrate into our established processes. The primary focus is to ensure customer satisfaction for all IT activities by resolving end-user issues efficiently and effectively.

Key Responsibilities

• Provide Level 1 and Level 2 technical support for hardware, software, and operating systems including Windows, macOS, and mobile devices.
• Troubleshoot technical issues such as password resets, application support, network connectivity (VPN, wired/wireless), hardware diagnostics, and printer support.
• Utilize remote support tools and ticketing systems (e.g., ServiceNow, Jira) to manage and document incidents.
• Explain technical concepts clearly to non-technical users, maintaining a professional and empathetic demeanor.
• Follow established guidelines, procedures, and escalation protocols to resolve issues.
• Maintain knowledge of standard work routines and IT infrastructure to support business and healthcare requirements.
• Work independently and as part of a team in a fast-paced, multi-tasked environment.

Required Qualifications

Education: A high school diploma/GED or equivalent working knowledge in a similar role is required.

Experience: Proven experience in providing hands-on phone IT support is required, including Level 1 and Level 2 technical assistance.

Technical Skills:

• Proficiency with Microsoft Office 365 applications.
• Knowledge in the use and operation of a wide range of desktop and mobile devices.
• Familiarity with remote support tools and ticketing systems.
• Understanding of ITIL best practices for incident management.
• Strong troubleshooting skills for hardware, software, and network connectivity issues.

Professional Attributes:

• Exceptional communication skills, both written and verbal, with strong active listening abilities.
• Ability to quickly learn and adapt to new technologies and processes.
• Strong problem-solving, time management, and organizational skills.
• A commitment to providing a positive support experience, with an emphasis on empathy and customer service.

Preferred Qualifications

• Experience supporting clinical applications and workflows in a healthcare environment.
• Understanding of HIPAA regulations and the sensitive nature of healthcare data.
• Familiarity with healthcare IT infrastructure and common industry technologies.
• Additional related education and/or experience.

Compensation & Benefits

A competitive pay rate is offered for this position, with a range of $23.00 to $25.00 per hour. Benefits are available to eligible employees.

We are an equal opportunity employer and welcome applications from all qualified candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Apex uses a virtual recruiter as part of the application process. Click here for more details.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Benefits Department at [email protected] or 804-523-8228.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico. Everforth Apex uses a virtual recruiter as part of the application process. Click here for more details.

Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.

Employee Type:

Contract

Remote:

Yes

Location:

Phoenix, AZ, US

Job Type:

Date Posted:

May 8, 2026

Pay Range:

$23 - $26 per hour

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