Job Summary

The Technical Repair Manager is responsible for overseeing daily repair operations, leading a team of technicians, and ensuring that all products meet quality and performance standards. This role combines hands-on technical expertise with leadership and process improvement to drive efficiency, reliability, and continuous improvement within the repair function. The role also serves as a key liaison with the executive team, providing updates on performance, challenges, and strategic initiatives.

Key Responsibilities

• Supervise and lead repair technicians on a daily basis
• Assign workloads and manage team schedules to meet production demands
• Train, mentor, and evaluate technician performance
• Provide advanced technical support and troubleshooting guidance
• Ensure adherence to safety standards and protocols
• Develop, implement, and improve repair and testing procedures
• Identify recurring issues and implement long-term corrective actions
• Improve efficiency to meet production goals
• Ensure repaired and tested products meet quality standards
• Handle escalated complaints and complex technical issues
• Oversee Cold Storage area management
• Ensure QA Bay system PMs are completed on time
• Maintain documentation for audits and compliance
• Manage CT/MR R&D pipeline list and collaborate on projects
• Maintain production output aligned with FG inventory requirements
• Interface with executive leadership to report on operational performance, risks, and improvement initiatives

Key Skills & Qualifications

• Strong technical troubleshooting expertise
• Leadership and team management
• Problem-solving and analytical thinking
• Knowledge of repair tools, systems, and diagnostics
• Communication and organizational skills
• Ability to effectively communicate with executive leadership