About the role

• We are seeking an experienced and dedicated Technical Project Manager (PM) to lead and manage technical deployments.
• This role combines traditional project management responsibilities with hands-on client workshopping and technical discovery.  The ideal candidate will own end-to-end delivery of complex enterprise client implementations, acting as both a project leader and functional consultant to ensure customers successfully deploy and adopt the Rimsys platform.

What you'll do

• Project Planning and Initiation:
• • Oversee multiple, simultaneous projects, ensuring project expectations/timelines are met, within budget, and issues are addressed.
  • Collaborate with stakeholders to define project scope, objectives, and deliverables.
  • Develop and maintain comprehensive project documentation (e.g., charters, project plans, RAID log, etc.) based on client requirements and resource availability.
  • Identify potential risks and create mitigation strategies.
• Project Implementation:
• • Act as a functional consultant for clients. Understand and analyze client business requirements, provide mentorship on efficient configuration/data options to meet client needs, and prepare clients for deployment.
  • Manage technical discovery sessions to gather customer requirements on the product to achieve their business goals.
  • Keep abreast of new releases and product functionality to ensure successful implementation for clients.
  • Assist in training and educating clients’ Super User/Admin teams on platform functionality and configuration.
  • Collaborate with Customer Success and Support to ensure successful onboarding.
• Team Coordination:
• • Facilitate team meetings and maintain documentation that is shared with clients, internal team members, and management.
  • Lead, and collaborate with cross-functional teams, including development/operations, product management, regulatory, sales, and other relevant experts to ensure the product exceeds customer expectations.
  • Foster strong relationships with internal team members and client team members to develop a collaborative and productive team environment.
  • Assign tasks, set clear expectations, and ensure each team member understands their role and responsibilities.
• Progress Monitoring and Reporting:
• • Own delivery against timelines and milestones, proactively correcting course when needed.
  • Keep stakeholders informed through regular status updates, reports, and presentations.
• Communication and Stakeholder Engagement:
• • Establish clear and timely lines of communication to effectively communicate project status, progress, risks, and issues to clients, colleagues, and project stakeholders keeping everyone informed and aligned.
  • Escalate and support exceptional client situations.
• Risk Management:
• • Identify potential risks and issues that could impact project success, and make necessary adjustments.
  • Develop and implement risk mitigation and contingency plans.
  • Address challenges as they arise, making data-driven decisions to keep the project on track.

• Change Management:
• • Manage changes to project scope, timeline, or resources, ensuring that changes are documented, communicated, and approved.
• Resource Management:
• • Manage project resources, including budgets, and external vendors or contractors.
  • Optimize resource allocation to ensure efficient project execution.
• Quality Assurance:
• • Define and enforce quality standards for project deliverables.
  • Conduct regular reviews and testing to ensure that the project meets technical and functional requirements.
• Continuous Improvement:
• • Conduct post-project evaluations to identify lessons learned and areas for improvement.
  • Apply insights from previous projects to enhance project management processes and practices.

Who You Are

• Bachelor’s degree in a related field such as computer science, engineering, or business administration.
• 5+ years of proven track record of successful project management, including managing multiple projects simultaneously.
• Solid understanding of project management methodologies, tools (e.g., JIRA, MS Project, Tempo, etc.), and techniques, as well as experience in managing cross-functional teams.
• Eagerness to develop a solid understanding of the Rimsys platform and a working knowledge of MedTech Regulatory Affairs to help complex enterprise clients connect their business requirements to their Rimsys implementation.
• Experience with database technologies such as Postgres, Oracle, and MySQL.
• Experience with complex Excel data workbooks.
• Ability to understand data structure, transformation, and quality.
• Experience with implementing customer systems on a cloud-based SaaS infrastructure (one of AWS, Azure, or GCE), with working knowledge of SSO and APIs.
• Ability to quickly grasp customer requirements and propose creative solutions.
• Experience with Agile/Scrum methodologies.
• Outstanding communication and organizational skills.
• Excellent analytical, leadership, and problem-solving skills.
• Ability to build and foster good relationships.
• Ability to balance competing priorities.
• Self-motivated and directed individual.

Preferred education and experience

• Experience in (or exposure to) the medical device industry; with an ability to understand the unique needs of enterprise customers in this space.
• Knowledge of SaaS business models and best practices, with a focus on delivering value and driving growth.
• Knowledge of troubleshooting methodologies (similar to support desk/QA experience).
• Knowledge of eQMS/PLM/Enterprise ERP software tools.
• Knowledge of MedTech Regulatory Affairs.
• PMP Certification.

Other duties 

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Travel Requirements

May require occasional travel as needed for client site visits. 

Benefits

In addition to base salary, this job is eligible to receive equity in the form of restricted stock units, and depending on the position offered, it may also be eligible to receive an annual bonus or commission.

Rimsys offers a wide range of benefits to U.S.-based team members. Benefits available to Rimsys team members include, but are not limited to:

• Flexible working options (in our Pittsburgh office, remote or hybrid)
• Competitive Compensation (base + commission + equity)
• Comprehensive medical, dental and vision coverage
• Training and resources for personal and career growth
• Life insurance benefits
• 401(k) plan
• Generous vacation policy (Unlimited PTO with a minimum 3 weeks OOO)
• Weekly social events
• Convenient office location with on-site parking for team members in our Pittsburgh office

Rimsys is a proud Equal Opportunity Employer. We are committed to embracing diversity and inclusion in our hiring practices and our employees' experience. We celebrate all cultures, backgrounds, perspectives, and experiences and know that we can only become better together.

This job posting may span more than one career level.

To provide greater transparency to candidates, we share base pay ranges for all US-based job postings regardless of state. We set standard base pay ranges for all roles based on function, level, and country location, benchmarked against similar-stage growth companies. Final offers are determined by multiple factors, including skills, depth of work experience, and relevant credentials.

Please note that this job description is not designed to cover or contain a comprehensive listing of the activities, duties, or responsibilities required of the team member for this job. Duties, responsibilities, and activities may change at any time, with or without notice.