Technical Program Manager, Residential Service Engineering

The Service Engineering team ensures new energy products are field-ready before launch and well-supported through early life. As a TPM on this team, you will support serviceability reviews during product development, help plan and execute field trials, analyze early fleet data to identify trends, and coordinate service readiness deliverables across multiple teams.

• Lead serviceability reviews of new residential energy products by analyzing CAD, mechanical drawings, and electrical schematics, providing actionable design feedback during concept and prototype phases

• Plan and execute installation pilots, field trials, and service validation exercises. Synthesize feedback from early deployments to drive improvements in product robustness and commissioning processes

• Develop service documentation, training content, commissioning instructions, and replacement workflows by translating product design and firmware behavior into field-ready deliverables

• Analyze fleet and service data using SQL, dashboards, statistical tools, and structured reporting to identify trends, prioritize risks, and recommend design or firmware changes

• Own early-life issue tracking and root cause resolution by building and maintaining systems for escalation, containment, and recovery. Interface with production, quality, and firmware teams to ensure field learnings are incorporated into product updates

• Drive service readiness activities across global service, tooling, training, field operations, and platform teams. Track and communicate progress, blockers, and decision points

• Support global service teams with troubleshooting workflows, diagnostic procedures, and rapid response on top fleet issues during early launches

• Lead fleet-wide service campaigns at scale, including safety recalls, field retrofits, and warehouse rework campaigns. Own population scoping, containment, execution planning, recovery tracking, and driving programs to closure

• Bachelor's Degree in Mechanical Engineering, Electrical Engineering, Industrial Engineering, Data Science, or equivalent experience

• 2+ years of experience in product engineering, service engineering, field quality, or technical program management

• Demonstrated experience in two or more of the following: product design/development, manufacturing, testing and validation, root cause analysis, or technical program management

• Comfortable interpreting firmware logs, telemetry data, and diagnostic outputs. Ability to collaborate effectively with embedded software and firmware engineering teams

• SQL proficiency for fleet data mining and analysis. Experience building or working with data pipelines, dashboards, or statistical tools

• Ability to read and interpret mechanical drawings, and firmware code schematics

• Strong communication and presentation skills

• Experienced with Jira, Confluence, and cross-functional program tracking

• Proven ability to lead cross-functional initiatives and drive alignment in a fast-paced environment

• Up to 15% travel may be required

Benefits

Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:

• Medical plans > plan options with $0 payroll deduction
• Family-building, fertility, adoption and surrogacy benefits
• Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
• Company Paid (Health Savings Accounts) HSA Contribution when enrolled in the High-Deductible medical plan with HSA
• Healthcare and Dependent Care Flexible Spending Accounts (FSA)
• 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
• Company paid Basic Life, AD&D
• Short-term and long-term disability insurance (90 day waiting period)
• Employee Assistance Program
• Sick and Vacation time (Flex time for salary positions, Accrued hours for Hourly positions), and Paid Holidays
• Back-up childcare and parenting support resources
• Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
• Weight Loss and Tobacco Cessation Programs
• Tesla Babies program
• Commuter benefits
• Employee discounts and perks program

Expected Compensation

$96,800 - $168,000/annual salary + cash and stock awards + benefits

Pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.