Technical Program Manager

eTeam Inc.

Malvern, PA

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JOB DETAILS

SALARY

$80–$92 Per Hour

SKILLS

Access Control, Acoustics, Adobe Product Family, Agile Programming Methodologies, Android, Application Programming Interface (API), Atlassian JIRA, Communication Skills, Content Delivery Network (CDN), Cross-Functional, DOM (Document Object Model), Data Analysis, Data Collection, Data Import/Export, Design Patterns Programming Methodologies, Documentation, Ecosystems, Financial Services, Gap Analysis, Identify Issues, Incident Response, Instrumentation, Internet Application, Internet Technology, JavaScript, Onboarding, Privacy Impact Assessment (PIA), Problem Solving Skills, Project/Program Coordination, Project/Program Management, React Native, Release Management/Engineering, Risk Management, Sales Pipeline, Scripting (Scripting Languages), Service Level Agreement (SLA), Software Engineering, Strategic Planning, Structured Data, Supplier Relationship Management (SRM), Systems Administration/Management, Technical Leadership, Technical Writing, User Documentation, Vendor/Supplier Management, Vendor/Supplier Relations, Web Browsers, iOS

LOCATION

Malvern, PA

POSTED

1 day ago

Role Name: Technical Program Manager
Location: Malvern, PA / Hybrid

CGEMJP00346229

JOB DESCRIPTION:
Key Responsibilities

This role serves as the Technical Program Manager responsible for driving the enterprise-wide implementation of Medallia DXA (Digital Experience Analytics) and the concurrent retirement of the legacy Tealeaf platform. The position combines solutions architecture with program delivery — the TPM provides hands-on technical guidance to application teams on how to implement DXA, makes architecture decisions on integration patterns, creates technical documentation, and drives cross-functional coordination across 50 application teams. This is not a project coordinator role; it requires deep understanding of web instrumentation, session replay architecture, CDN routing, privacy masking, and mobile SDK patterns to advise engineering teams and make implementation decisions.

Solutions Architecture & Technical Guidance

Serve as the technical authority on Medallia DXA implementation patterns across web and mobile platforms
Meet with application engineering teams to advise on integration approach, troubleshoot implementation issues, and make architecture decisions
Design and document the end-to-end DXA architecture: collection script deployment, data flow, session capture, CDN routing through Akamai
Make technical decisions on implementation strategies: self-hosted vs. CDN-hosted collection scripts, masking granularity, SPA instrumentation patterns
Create architecture documentation covering integration patterns, data flows, and technical requirements
Evaluate and recommend masking strategies for different application types (public-facing, internal crew tools, secure site, mobile)
Define collection script update policies and self-hosted deployment patterns
Assess data capture capabilities and gaps (session replay vs. structured data export, form field capture, behavioral analytics)
Drive enterprise-wide adoption of Medallia DXA across different lines of business
Manage application onboarding pipeline: intake tickets, whitelisting, validation, and production promotion
Guide teams through technical implementation: WebSDK integration, Adobe Launch tag deployment, masking configuration, and session capture validation
Own developer-facing documentation: implementation guides, masking guides, developer setup docs
Serve as primary technical liaison with Medallia engineering and solutions teams
Drive resolution on technical issues: PII access controls, data residency, API limitations, SDK defects
Manage vendor accountability for SLAs, incident response, and platform reliability
Coordinate Third-Party Risk Management (TPRM) and Data Privacy Impact Assessments (DPIA)
Assess and challenge Medallia architecture recommendations when they conflict with Vanguard security posture
Stakeholder Management
Release management
Maintain governance documentation: ITDI reviews, DPIA, architecture approvals
Produce technical status updates and architecture decision records for stakeholders

Required Qualifications

5 years of Technical Program Management with hands-on solutions architecture responsibilities
Deep understanding of web technologies: JavaScript instrumentation, browser APIs, DOM manipulation, tag management systems
Experience with session replay or digital experience analytics platforms (implementation, not just usage)
Ability to create architecture documentation and make implementation decisions for enterprise-scale deployments
Experience managing enterprise platform migrations — including gap analysis, parallel-run strategies, and cutover planning
Strong understanding of CDN architecture, web application delivery (Akamai or equivalent)
Experience guiding engineering teams on integration patterns and troubleshooting implementation issues
Proven ability to manage vendor relationships at a technical level — challenging architecture recommendations, identifying capability gaps
Excellent communication across technical and non-technical audiences
Experience with Jira, Confluence, and Agile delivery frameworks
Financial services or similarly regulated industry experience preferred

Preferred Qualifications

Direct experience with Medallia DXA or Tealeaf (Acoustic) platform administration and implementation
Experience with Adobe Launch / Adobe Analytics ecosystem and tag management
Mobile SDK implementation knowledge (iOS, Android, Flutter, React Native)
Understanding of PII masking strategies, privacy-by-design patterns, and data classification
Experience with SPA (Single Page Application) instrumentation challenges
Familiarity with TPRM, DPIA, and governance processes in regulated environments
PMP, PgMP, or SAFe certification

About the Company

eTeam Inc.

Looking for a great job? Join eTeam. We’re looking for talented staffing professionals to join our staff. We also provide contract assignments and full-time jobs at Fortune 2000 Companies. We’ve been named one of the best companies to work for by Staffing Industry Analysts and New Jersey Business.

COMPANY SIZE

100 to 499 employees

INDUSTRY

Other/Not Classified

FOUNDED

1998

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