Technical Program Manager II

Technical Program Manager II

Salary

$103,625.60 - $107,681.60 Annually

Location

Albuquerque, NM

Job Type

Full Time

Job Number

2601186

Department

Solid Waste Management

Division

SW-Central Svcs

Opening Date

06/25/2026

Closing Date

7/10/2026 11:59 PM Mountain

Bargaining Unit

NU

• Description
• Benefits
• Questions

Position Summary

Plan, direct, manage and coordinate the combined functions of end user device (e.g., personal computer (PC), laptop, tablet, smartphone) support, server administration, computer system implementation and maintenance and database administration for an assigned area; provide oversight for department technology planning, needs and overall budget; coordinate with citywide information technology resources and efforts and provide highly responsible and complex administrative support to assigned Department Director.

Job descriptions are intended to present a general list of tasks/duties performed by employees within this job classification. Job Descriptions are not intended to reflect all duties performed within the job.

Essential and Supplemental Functions

ESSENTIAL FUNCTIONS: Essential functions may include but are not limited to the functions listed below. Must be able to perform the essential functions of the job with or without a reasonable accommodation.

• Assume full management responsibility for department or division technology services and activities.
• Oversee collaboration with departmental business units to understand their strategic and operational goals; align department technology services and activities with those goals.
• Provide oversight for department technology planning, needs and overall budget.
• Manage the development and implementation of department technology goals, objectives, policies and priorities.
• Manage a variety of functional and technical duties to support information technology systems and programs in assigned area; serve as the liaison between system users and information systems staff in the development, implementation, administration and maintenance of information systems, computer programs and software applications.
• Establish, within citywide and departmental policy, appropriate service and staffing levels; monitor and evaluate the efficiency and effectiveness of service delivery methods and procedures; allocate resources accordingly.
• Plan, direct and coordinate, through subordinate level staff, the departments technology work plan; assign projects and programmatic areas of responsibility; review and evaluate work methods and procedures; meet with key staff to identify and resolve problems.
• Assess and monitor workload, administrative and support systems and internal reporting relationships; identify opportunities for improvement; direct and implement changes.
• Oversee and participate in the development and administration of the departments technology budget; approve the forecast of funds needed for staffing, equipment, materials and supplies; approve expenditures and implement budgetary adjustments as appropriate and necessary.
• Provide staff assistance to the Department Director; participate on a variety of boards, commissions and committees; prepare and present staff reports and other necessary correspondence.
• Oversee and participate in the study of existing information processing systems to evaluate the effectiveness and develop specifications for new systems or prototype systems to improve production or workflow as required.
• Manage the upgrade of information technology hardware and software and troubleshooting of errors to maintain system after implementation.
• Manage or perform database administration tasks on large, multi-user server-based database systems.
• Explain, justify and defend department technology programs, policies and activities; negotiate and resolve sensitive and controversial issues.
• Meet and negotiate with vendors regarding software and hardware procurements and maintenance; ensure compliance with contract specifications; consult with vendors concerning system functionality and ensure the automated system meets the users current and projected requirements.
• Select, train, motivate and evaluate personnel; provide or coordinate staff training; work with employees to correct deficiencies; implement discipline and termination procedures when needed.
• Develop requests for proposals (RFPs); negotiate and manage vendor contract for information technology services.
• Represent assigned area at Technical Review Committee and Information Services Committee meetings for information technology related policies, standards, and purchase approvals.
• Assist with preparation and administration of large and complex budgets.
• Oversee troubleshooting of servers, end user devices (e.g., PCs, laptops, tablets, smartphones), printers and related equipment problems to ensure functional operation.
• Oversee system administration activities including setting up and monitoring backup processes, adding new users, modifying user/group profiles, monitoring and tuning system/server resources.
• Oversee implementation of system changes through automation, process change, management solutions and training.

SUPPLEMENTAL FUNCTIONS:

• Attend and participate in professional group meetings; stay abreast of new trends and innovations in the field of information systems.
• Respond to and resolve difficult and sensitive citizen inquiries and complaints.
• Perform related duties and responsibilities as required.

Minimum Education, Experience And Additional Requirements

Education and experience directly related to the minimum requirements below may be interchangeable on a year for year basis.

Masters degree from an accredit college or university in information systems, computer science, or business administration; and

Three (3) years of experience in large scale server-based database administration, systems administration, software applications analysis, and troubleshooting of information technology and associated hardware and software; and

To include three (3) years of supervisory experience.

ADDITIONAL REQUIREMENTS:

Possession of a valid Drivers License.

Possession of a City Operators Permit (COP) within 6 months from date of hire.

Working Conditions

Environmental:

Office environment; exposure to computer screens.

Physical:

Essential and supplemental functions may require maintaining physical condition necessary for sitting for prolonged periods.

Total Rewards. Total You.

The City of Albuquerque takes pride in offering our employees one of the most attractive Total Rewards packages in New Mexico. In addition to competitive salaries, the City provides benefit options for health, pharmacy, dental, vision, life, disability, and much more. The City also has pre-tax savings plans for healthcare, childcare, and parking. Employees participate in the state's public retirement system (PERA), with the City paying up to 75 percent of the employee's contribution. That's higher than any other contribution rate in the state of New Mexico!

Paid holidays? Check

Paid parental leave? Check

Paid birthdays off? Check

Vacation and sick leave starting Day 1? Check and check

Our people matter and we prioritize physical, mental, and financial wellbeing. With resources such as onsite and mobile medical clinics, an employee assistance program that encourages work-life balance, and tuition assistance and professional development pathways, the City is committed to equipping our employees with tools to better their lives and grow their careers while serving their community.

Total Rewards - City of Albuquerque

Fire Department

Albuquerque Police Department

01

Do you possess a valid Drivers License? (Attach a copy of your Drivers License)

• Yes
• No

02

Select the highest level of successfully completed related education as identified by the minimum requirements? (Attach supporting degree or transcripts)

• No High School Diploma
• High School Diploma or GED
• Non/degree accredited- Some College
• Associates
• Bachelors
• Masters
• Juris Doctorate
• Doctorate

03

Select the number of years of work experience you possess which relates to the minimum requirements, if applicable, add verifiable time in a temporary upgrade status and/or volunteer experience when selecting number of years.

• No experience
• 1 to less than 6 months
• 6 to less than 12 months
• 1 year to less than 2 years
• 2 years to less than 3 years
• 3 years to less than 4 years
• 4 years to less than 5 years
• 5 years to less than 6 years
• 6 years to less than 7 years
• 7 years to less than 8 years
• 8 years to less than 9 years
• 9 years to less than 10 years
• 10 years to less than 11 years
• 11 years to less than 12 years
• 12 years to less than 13 years
• 13 or more years

04

Do you possess the supervisory experience outlined in the minimum requirements? If you have successfully completed the City of Albuquerques Pre-Management Development Program (PMDP), please include two (2) additional years in your supervisory experience (attach certificate, if applicable).

• Yes
• No

Required Question

Employer City of Albuquerque

Address 400 Marquette N.W.

Albuquerque, New Mexico, 87103

Phone 505 768-3700

Website http://CABQ.GOV