Technical Product Support Specialist

Join to apply for the Technical Product Support Specialist role at Nuix3 days ago Be among the first 25 applicantsJoin to apply for the Technical Product Support Specialist role at NuixGet AI-powered advice on this job and more exclusive features.DescriptionNuix creates innovative software that empowers organisations to simply and quickly find the truth from any data in a digital world. We are a passionate and talented team, delighting our customers with software that transforms data into actionable intelligence across the globeDepartment: TechnologyLocation: Herndon (USA)DescriptionNuix creates innovative software that empowers organisations to simply and quickly find the truth from any data in a digital world. We are a passionate and talented team, delighting our customers with software that transforms data into actionable intelligence across the globeWe provide innovative solutions across eDiscovery, information governance, forensic and electronic investigations for more than 2,000 customers in over 75 countries. Our customers include top financial institutions, corporations and government departments, all tier-one advisory firms; and litigation support vendors.What you will be doing:As a SaaS Technical Product Support Specialist, you will be responsible for providing technical support to customers who use Nuix software. You will work closely with our product development team to identify and resolve technical issues, as well as communicate with customers to ensure they have a positive experience using our product.Location:This position will be based in our Herndon office. The candidate is required to attend the office a minimum of 3 days per week but may voluntarily elect to work either remotely or from the Herndon office for the remaining days of the week.Key ResponsibilitiesProvide technical support to customers via email, phone, and chatInvestigate and resolve technical issues related to our Nuix productsCollaborate with the product engineering teams to identify, troubleshoot, and resolve complex technical issuesDocument technical issues and resolutions in a knowledge base to improve efficiency and effectiveness of future supportProvide technical support for the sales processAssist customers with eDiscovery and investigative activitiesContinuously improve product support processes and proceduresCommunicate with customers to gather feedback, understand their needs, and provide product recommendationsSkills, Knowledge and ExpertiseBachelor's degree in computer science, engineering, or related field2+ years of experience in a technical support role for a SaaS productStrong knowledge of web technologies, such as HTML, CSS, and JavaScriptFamiliarity with cloud computing concepts and technologies, such as AWS, Azure, or Google Cloud PlatformExperience working with RESTful APIs and command-line toolsExcellent problem-solving and analytical skillsStrong communication and customer service skillsITIL v4 certified and practicingExperience in ServiceNowDesirable: Experience in Software Delivery lifecycleWe strive to make any required adjustments where possible to make the process fair and equitable for everyone. Please reach out to alexis.losasso@nuix.com. if you need any accommodations throughout the interview process.Nuix is an equal opportunities employer. Don't let imposter syndrome hold you back! We welcome all applications and are a flexible employer.ABOUT US:Nuix is on an incredible journey of transformation, aligning our strengths with our ambitions to pursue greater opportunities. To find out more about who we are and what we are doing, please visit our web page. we expand our global team and extend our skills and expertise, we are unified as one Nuix team guided by our shared values.Nuix VisionFinding Truth in a Digital World.Nuix Mission StatementNuix creates innovative software that empowers organizations to simply and quickly find the truth from any data in a digital world. We are a passionate and talented team, delighting our customers with software that transforms data into actionable intelligence.Nuix Values· TAKE OWNERSHIP· RESILIENT· UNAFRAID· TEAM NUIX· HERO OUR CUSTOMERSWe believe in these principles and seek to weave them into the fabric of our daily work at Nuix. In doing so, we co-create a dynamic and purposeful company culture that we can be proud of and want to belong to.Seniority level Seniority level AssociateEmployment type Employment type Full-timeJob function Job function OtherIndustries Software DevelopmentReferrals increase your chances of interviewing at Nuix by 2xGet notified about new Technical Product Support Specialist jobs in Herndon, VA .McLean, VA $110,000.00-$115,000.00 1 month agoTechnical Support Specialist - Swing Shift Washington, DC $54,000.00-$80,000.00 2 weeks agoArlington, VA $70,500.00-$88,100.00 1 week agoHerndon, VA $75,000.00-$82,000.00 6 days agoTechnical Support Manager, Enterprise Applications (exp. req.) 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