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Technical Product Manager Jobs in USA, TX, Austin | Rose International Job

Rose International

Austin, TX

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JOB DETAILS
SALARY
$50–$55 Per Hour
JOB TYPE
Temporary
SKILLS
Agile Programming Methodologies, Analysis Skills, Application Integration, Application Programming Interface (API), Artificial Intelligence (AI), Automation, Bridge Building, Business Analysis, Business Development, Business Operations, Business Processes, Business Solutions, Call Centers, Case Management, Cloud Computing, Communication Skills, Cross-Functional, Customer Experience, Customer Relationship Management (CRM), Customer Service Operations, Customer Service Software, Customer Support/Service, Customer/Client Research, Data Analysis, Data Modeling, Debugging Skills, Desktop PC, Detail Oriented, Distributed Computing, Ecosystems, Enterprise Applications, Enterprise Architecture, Establish Priorities, Feasibility Analysis, Genesys Solutions, GraphQL, Internet Technology, Machine Tool, Network Design, Operational Audit, Operational Improvement, Operational Strategy, Operations Management, Problem Solving Skills, Product Engineering, Product Management, Product Requirements Document (PRD), Product Support, Production Support, REST (Representational State Transfer), Release Management/Engineering, Requirements Management, SOAP (Simple Object Access Protocol), SQL (Structured Query Language), Schematics, Scrum Project Management and Software Development, Software Engineering, Software Testing, Software as a Service (SaaS), System Integration (SI), Systems Administration/Management, Systems Analysis, Team Player, Technical Leadership, Technical Support, Technical/Engineering Design, Testing, User Interface/Experience (UI/UX)
LOCATION
Austin, TX
POSTED
11 days ago
Must-Have Skills5+ years of experience in Technical Product Management, Business Systems Analysis, or related technical platform roles.Strong understanding of modern web-based enterprise application architecture.Experience working with API-first platforms and integrations including REST APIs, SOAP, GraphQL, and event-driven systems.Strong understanding of distributed systems and enterprise integration patterns.Experience with third-party enterprise platforms and SaaS integrations.Familiarity with AI/LLM ecosystems and integrations such as OpenAI, AI agent frameworks, conversational AI platforms, and agent assist solutions.Experience writing Product Requirement Documents (PRDs), Business Requirement Documents (BRDs), functional specifications, and user stories.Strong Agile/Scrum delivery experience.Ability to work effectively between technical and non-technical stakeholders.Strong analytical, debugging, and problem-solving skills.Experience with SQL and data-driven decision making.Excellent communication and stakeholder management skills.Preferred QualificationsExperience with customer support/contact center technologies.Hands-on exposure to Genesys Cloud or similar CCaaS platforms.Familiarity with unified agent desktop solutions.Experience modernizing legacy enterprise applications.Understanding of workflow orchestration and business process automation.Experience working with AI-assisted tooling and agentic workflows.Prior experience as a Software Engineer, QA Engineer, or Technical Architect transitioning into Product Management/Business Analysis.Exposure to observability, release management, and production operations.Strong systems thinking and platform mindset.Job DescriptionWe are looking for a highly motivated Technical Product Manager / Business Systems Analyst to join our Customer Support Technology Platform Engineering team.This role sits at the intersection of business, product, and engineering, acting as the bridge between customer support operations, product managers, architects, engineering teams, and third-party technology vendors.The ideal candidate will have strong experience delivering modern web-based enterprise applications, managing complex integrations, defining technical product requirements, and driving execution for platform modernization initiatives. The role requires strong technical depth, product thinking, systems mindset, and the ability to work across multiple stakeholders in a highly matrixed environment.This TPM will help define and deliver next-generation customer support platforms leveraging modern web technologies, agentic AI experiences, enterprise workflow orchestration, API-first architectures, third-party AI platforms such as OpenAI, Genesys Cloud integrations, and unified agent desktop experiences to improve customer support operations and agent productivity globally.Key ResponsibilitiesDrive product ownership for customer support platform modernization initiatives.Translate business problems and operational challenges into scalable technical solutions and detailed product requirements.Partner closely with engineering teams to define APIs, workflows, system integrations, and platform capabilities.Collaborate with customer support operations, product managers, UX, architecture, and external vendors to deliver unified support experiences.Define and manage Product Requirement Documents (PRDs), Business Requirement Documents (BRDs), user stories, acceptance criteria, functional specifications, MVP definitions, and release plans.Lead integration initiatives involving Genesys Cloud, AI-powered platforms, CRM and case management systems, workflow orchestration tools, and internal and external APIs to enable scalable, unified, and efficient customer support experiences.Drive adoption of AI-enabled customer support capabilities such as agent assist, conversational AI, workflow automation, intelligent routing, and knowledge augmentation to improve operational efficiency and customer experience.Work closely with engineering teams on technical feasibility, observability, production support, release management, tech debt prioritization, scalability, and overall platform reliability for customer support applications and integrations.Analyze operational data and customer support workflows to identify optimization opportunities.Coordinate cross-functional execution across geographically distributed teams.Influence roadmap prioritization and platform strategy decisions.Additional InformationThis role operates within a highly interconnected platform ecosystem with significant system dependencies and cross-functional coordination requirements. Success in this role requires curiosity, attention to detail, strong technical depth, and the ability to simplify complex business and technical problems into scalable platform solutions.The ideal candidate thrives in transformation initiatives and enjoys solving complex enterprise platform challenges at scale.Interprets business requirements and develops business and/or functional specifications that the design/programming/testing staff will utilize to implement the project.Responsibilities include:Generate detailed requirement specification.Implement authorized and approved standards, guidelines, and procedures.Document all requirements in required formats (e.g., system specifications, data models, and network design schematics).Provide feasibility studies (cost alternative options for client to assess).Carry out impact analysis including dependencies on other projects and parts of the business.Develop functional and detailed technical specifications that support the approved functional, operational, and service level requirements.Design functional data models. **Only those lawfully authorized to work in the designated country associated with the position will be considered.** **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.** Benefits: For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website. California Pay Equity: For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here. Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances. If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department. Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).

About the Company

R

Rose International

Founded in 1993 by Sue Bhatia, Rose International is one of the nation's leading minority- and woman-owned providers of Staffing and Total Talent Solutions. We serve companies in all 50 states and employ thousands of people across the country.

COMPANY SIZE
2,500 to 4,999 employees
INDUSTRY
Staffing/Employment Agencies
WEBSITE
https://www.roseint.com/

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