Technical Product Manager – Customer Identity & Digital Transformation

Role: Technical Product Manager Customer Identity & Digital Transformation
Location: San Antonio, TX (Hybrid)
Experience: 12+ Years

Job Summary
We are looking for an experienced Technical Product Manager to lead customer identity, account management, and digital transformation initiatives. The ideal candidate should have strong experience with Okta CIAM, customer authentication, and digital products. Experience in the QSR (Quick Service Restaurant), Retail, or Hospitality industry is a big plus.

Must-Have Skills

• 10+ years of Product Management experience (12+ years overall preferred)
• Strong experience with Customer Identity & Access Management (CIAM), preferably Okta
• Good knowledge of authentication technologies:
  • OAuth 2.0
  • OpenID Connect (OIDC)
  • SAML
  • JWT
• Experience managing customer account features:
  • User Registration
  • Login
  • Profile Management
  • Password Reset/Recovery
  • Account Security
• Experience leading Digital Transformation projects
• Strong understanding of Agile/Scrum
• Experience working with APIs, Cloud applications, and Microservices
• Ability to work with technical teams and business stakeholders
• Excellent communication and leadership skills

Nice-to-Have Skills

• Experience in QSR, Retail, Hospitality, or Consumer Digital
• Experience with Customer Loyalty Platforms and CRM integrations
• Mobile app and omnichannel digital experience
• Analytics tools like Google Analytics, Adobe Analytics, Mixpanel, or Amplitude
• Cloud experience (AWS, Azure, or GCP)
• Product Management, Scrum, or Okta Certification
• Risk & Security Management experience

Day-to-Day Responsibilities

• Own and manage customer identity and account management products
• Work with engineering, UX, security, marketing, and business teams
• Define product roadmap and priorities
• Gather business requirements and convert them into technical requirements
• Ensure secure and scalable customer experiences across web, mobile, and in-store platforms

Best Fit Candidate

• Technical Product Manager with strong Okta CIAM experience
• Has led digital transformation initiatives
• Experienced with authentication, APIs, and cloud technologies
• Strong communicator who can work with both technical and business teams
• QSR or Retail industry experience is preferred