Technical Product Coordinator (Jira & Project Management)

We are seeking a highly organized and proactive Technical Product Coordinator to manage the team's Jira backlog, support execution planning across product improvement initiatives, and serve as a liaison between engineering, leadership, and customers. At HTC Global, you’ll collaborate with experts, work alongside clients, and be part of high-performing teams driving success together.

Job Title

Technical Product Coordinator (Jira & Project Management)

Overview

We are seeking a highly organized and proactive Technical Product Coordinator to manage the team's Jira backlog, support execution planning across product improvement initiatives, and serve as a liaison between engineering, leadership, and customers. This role combines backlog management, execution planning, stakeholder communication, and Jira administration.

Key Responsibilities

• Own and maintain the team's Jira backlog, ensuring work items are properly written, prioritized, labeled, and groomed.
• Facilitate backlog refinement sessions with engineering and product stakeholders.
• Ensure epics, stories, and tasks are appropriately scoped, sequenced, and linked to broader initiatives.
• Monitor sprint and cycle health, identify blockers, and maintain accurate status reporting.
• Establish and maintain consistent ticket hygiene standards, including naming conventions, acceptance criteria, and definition of done.
• Build and manage Jira automation rules to streamline workflows.
• Design and maintain Jira dashboards that provide visibility into sprint health, velocity, burndown/burnup, and cumulative flow.
• Build and manage project timelines and roadmaps to visualize cross-team dependencies and delivery milestones.
• Create custom filters, saved searches, and reports using Jira Query Language (JQL).
• Maintain data integrity and consistent ticket management across projects.
• Partner with engineering leads and product owners to develop and maintain product improvement roadmaps.
• Translate strategic priorities into actionable execution plans with defined milestones and ownership.
• Identify dependencies, risks, and resource gaps across multiple workstreams.
• Track progress against plans and proactively communicate schedule risks.
• Facilitate planning activities, including sprint planning, roadmap reviews, and retrospectives.
• Serve as a point of contact for customer communications related to product updates, timelines, and issue status.
• Gather and organize customer feedback into actionable backlog items.
• Build collaborative relationships with internal and external stakeholders.
• Prepare and distribute status updates, release notes, roadmap communications, dashboards, and presentation materials.
• Coordinate cross-functional communication regarding priorities, timelines, feature releases, and known issues.

Required Qualifications

• Bachelor's degree.
• Minimum of 4 years of IT experience.
• Minimum of 1 year of program management experience.
• Expertise in project management.
• Advanced experience with Jira, including:
  • Advanced Roadmaps
  • Jira automation
  • Workflow configuration
  • Dashboard creation and reporting
  • Release tracking

Preferred Qualifications

• Certification program.
• Experience collecting customer feedback and partnering with product teams.
• Experience supporting product incubation, developer enablement, or engineering productivity initiatives.
• Experience communicating with customers and stakeholders through status updates, release communications, and presentations.

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