Technical Ops Manager

At Hiawatha Broadband Communications (HBC), we have the job for you! We have an immediate opening for a Technical Operations Manager. This position is responsible for coaching, inspiring, motivating, guiding, and developing a team of technicians that are focused on providing excellence in customer experience through the installation and service of our products.  They help foster a positive team environment that enables employees to maximize performance, learn new skills and progress their careers.  We are looking for someone who acts as a customer advocate and provides helpful solutions to meet the customer’s needs.

Title: Technical Operations Manager

Location: Winona, MN

Rate: $80,000 - $90,000 annually

Full-Time/Part Time: Full-Time

Reporting to: Director of Customer Experience

Description

This position is responsible for coaching, inspiring, motivating, guiding, and developing a team of technicians that are focused on providing excellence in customer experience through the installation and service of our products.  They help foster a positive team environment that enables employees to maximize performance, learn new skills and progress their careers.  We are looking for someone who acts as a customer advocate and provides helpful solutions to meet the customer’s needs.

Primary Responsibilities Include:

• Manages all telecommunications technical operations including personnel; assigns work, checks quality of work, is a resource for personnel questions, handles personnel issues, and monitors workflow to ensure timely completion and proper budget management of work activities. Responsible for the development of managed personnel. 
• Annual and routine capital and expense budgets development and management. Prepares forecasts and proposes strategies to maintain expense and capital expenditures are within time and budget targets. 
• Ensures personnel understand safety procedures and preventive maintenance operations including bonding and grounding of equipment installations. 
• Develops and maintains records to ensure information is available for reference, analysis and monitoring of operations and equipment. 
• Provides DTO with information regarding installation and service, quota, manpower and makes suggestions based on team performance. 
• Ensures upgrades and changes to the network are completed in a manner with the least negative affect on service and effectively communicates this work within the organization for preparation (e.g., Marketing/Sales can notice customers, etc.) and closeout thereof. 
• Acceptance testing of new equipment and fiber and proposal of any countermeasures necessary.  
• Generates and submits required regulatory reports/inquiries.  
• Performs all other duties as assigned. 

You will need to have:

• Bachelor's Degree in engineering or related field 
• 2+ years of management experience or 10+ years related industry work experience.  
• 2+ years management experience and 5+ years working in telecommunication and technical operations. 
• 2+ years of budget development and management. 
• Ability to communicate effectively both orally and in writing.  
• Ability to create a proactive team environment and sustain employee morale. 
• Strong, team oriented interpersonal skills. 
• Strong business acumen with ability to develop and justify budgets. 
• Ability to make data driven decisions in a timely manner while managing projects. 
• Knowledge of staff development techniques and willingness to transparently share knowledge.  
• Interest in proactively working with and solving customer service trouble issues/concerns. 
• Proficient with common Microsoft Office products: Excel, Word, PowerPoint.  
• Knowledge of modern telephone, internet and cable television technologies. 
• Must be able to work independently and as part of larger team in a fast-paced, complex, detail-oriented office environment towards common goals. 
• Ability to obtain and maintain a valid driver's license required. 

Working Conditions:

• Strict adherence to proper safety protocols.  
• Proactive and positive team environment. 
• Small, flexible, customer and employee focused office culture. 
• Available to periodically work weekends and nights, as needed. 
• Minor field work, in all weather conditions, is required to support certain work activities.  

Why Join HBC?

When you join HBC, you’ll be part of an award-winning company and team. We offer a comprehensive benefits package, including:

• Group health & dental insurance
• 401(k) program with company match
• Generous PTO program
• Company wellness program
• Employer-paid short- and long-term disability
• And much more!

We are committed to providing an environment that gives each employee the opportunity to nurture their gifts and achieve their potential. Our mission is to pass on to future generations—customers, employees, communities, and owners—an organization that is even stronger and better than it is today.

Schurz Communications and its subsidiaries’ strategic objectives:

• We will attract, invest in, communicate with, and retain top talent. 
• We will innovate, partner, experiment and create a better future together. 
• We strive to continuously improve operating performance to ensure sustained growth. 
• We will dynamically grow revenues by building and nurturing mutually beneficial and profitable customer relationships.