$80,000–$100,000 Per Year
Annuities, Call Center Evaluation, Call Center Operations, Call Centers, Coaching, Communication Skills, Customer Experience, Financial Services, Industry/Trade Analysis, Insurance, Leadership, Maintain Compliance, Mentoring, Microsoft Office, Multitasking, Operations, Operations Management, Performance Management, Performance Metrics, Problem Solving Skills, Process Improvement, Project/Program Management, Regulatory Requirements, Root Cause Analysis, Talent Management, Technical Leadership, Technical Operations, Technical Recruiting
Piper Companies is hiring a Technical Operations Manager for an insurance and annuities company located in the Raleigh-Durham Area. The Technical Program Manager will work closely with other departments in a hands-on managerial role. The Technical Operations Manager role requires 3 days onsite in Durham, NC. Work hours are 9AM-6PM.
Responsibilities of the Technical Operations Manager:
- Lead daily operations by overseeing contact center performance and ensuring consistently high‑quality customer experience.
- Resolve escalated issues by coordinating across departments, identifying root causes, and recommending process improvements.
- Develop team talent by coaching leads, mentoring employees, managing hiring activities, and supporting career growth.
- Drive operational excellence by staying current on industry trends, recommending enhancements, and helping define performance metrics.
- Ensure compliance and accuracy by reviewing withdrawal requests, preventing fraud, and confirming adherence to contract rules and regulatory requirements.
Requirements of the Technical Operations Manager:
- Bachelor's degree required, along with 3-5 years of proven managerial experience.
- Experience in a contact center, insurance, or financial services environment.
- Active NC Life License and strong knowledge of annuities and Qualified/IRA plans.
- Demonstrated leadership ability with strong communication skills and the capacity to manage multiple priorities in a fast‑paced environment.
- Strong proficiency with Microsoft Office
Compensation for the Technical Operations Manager:
- $80,000-$100,000
- 10% bonus
- 7.5% LTIP
- Full Comprehensive Benefits: Health, Vision, Dental, PTO, Paid Holiday and Sick Leave if Required by Law
Keywords: Operations management, operations manager, technical Operations manager, Operations supervisor
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This job opens for applications on 6/9/26. Applications for this job will be accepted for at least 30 days from the posting date.