Technical Onboarding Manager in Vernon Hills, IL, United States
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Technical Onboarding Manager
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Technical Onboarding Manager
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Job ID: R26_00001036
Team: Undefined
Focus Area: Undefined
Location: Vernon Hills, IL, United States
Remote: Remote
Date Posted: Mar 05, 2026
Description
At CDW, we make it happen together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. Its why our coworkers are not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where were headed. Were proud to share our story and Make Amazing Happen at CDW.
As a Technical Onboarding Manager, you will manage the onboarding process for new customers. You will be a technical guide and services expert for all new Mission Cloud customers. You will lead customers through the onboarding process, gather technical requirements, and project manage onboarding through completion.
This position is 100% remote.
Responsibilities
Manage the technical onboarding for all assigned new Mission Cloud customers, lead onboarding meetings, project manage the onboarding process, and act as the main contact for customers.
Understand AWS Cloud Technologies and how they are delivered through Mission Cloud. Work across Mission Cloud teams, including Customer Success, Service Delivery, and Sales, to ensure the highest quality onboarding experience for customers.
Review customer contracts, service level agreement requirements, and deliverables, and ensure service implementation aligns with contract requirements.
Gather technical requirements from customers, including new and existing AWS account details and configurations.
Educate customers on current technologies, Mission Cloud services, and industry best practices.
Requirements
Experience working in a technical Customer Support, Implementation, or Onboarding role.
Ability to work in a project management role.
Ability to work with public cloud, preferably with AWS.
Ability to communicate regularly with customers over phone or video conference and email.
Ability to work with contracts and understand service level agreements.
Ability to manage multiple customer onboardings at one time.
Example: 10 Clients.
Ability to work in a fast-paced, evolving environment.
AWS Cloud Practitioner certification required after 1 year of employment at Mission Cloud.
We make technology work so people can do great things. CDW is a leading multi-brand provider of information technology solutions to business, government, education, and healthcare customers in the United States, the United Kingdom, and Canada. A Fortune 500 company and member of the S&P 500 Index, CDW helps its customers navigate an increasingly complex IT market and maximize return on their technology investments. Together, we unite. Together, we win. Together, we thrive.
CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other basis prohibited by state and local law. CDW is committed to fostering an equitable, transparent, and respectful hiring process for all applicants. During our application process, CDWs goal is to get to know you as an applicant and understand your experience, strengths, skills, and qualifications. While AI can help you present yourself more clearly and effectively, the essence of your application should be authentically yours. To learn more, please review CDWs AI Applicant Notice.
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