Technical Manager - Remote

Title: Technical Manager (Enterprise Applications Generalist)

Location: Remote

Overview

We are seeking a Technical Manager who can effectively lead technical initiatives across a diverse application landscape without requiring deep specialization in any single platform. This individual will serve as a technical generalist and strategic leader-quickly ramping up on new systems, guiding technical teams, and ensuring solutions align with business objectives.

This role requires a strong balance of technical leadership, business acumen, and communication skills, with the ability to translate complex technical concepts into clear business terms and influence decision-making.

Key Responsibilities

• Technical Leadership & Delivery
  • Lead and coordinate technical work across multiple systems, applications, and integrations
  • Guide development and support teams on design approaches, coding standards, and best practices
  • Quickly come up to speed on new technologies and provide informed technical direction
  • Ensure solutions are scalable, maintainable, and aligned to enterprise standards

• Cross-Functional Collaboration
  • Act as a liaison between IT and business stakeholders, translating technical concepts into business-friendly language
  • Partner with business teams to understand processes, pain points, and desired outcomes
  • Contribute to solution design that balances technical feasibility with business needs

• Solution Design & Decision Support
  • Provide technical input into requirements, architecture decisions, and backlog prioritization
  • Evaluate trade-offs, risks, and impacts across systems and integrations
  • Drive decisions that minimize technical debt while maximizing long-term value

• Team Enablement & Oversight
  • Mentor and guide developers, analysts, and support teams in a collaborative environment
  • Ensure vendor partners and contract resources deliver against expectations and standards
  • Foster a culture of continuous improvement and accountability

• Operational Excellence
  • Support development and maintenance of technical documentation, runbooks, and support models
  • Lead root cause analysis and drive resolution of complex issues
  • Ensure enhancements, fixes, and integrations are properly tested and validated
  • Support UAT cycles and production readiness activities

• Process & Continuous Improvement
  • Identify opportunities for automation, efficiency gains, and waste reduction
  • Contribute to process roadmaps and modernization efforts
  • Promote Agile delivery practices and iterative improvement

Required Qualifications

• Bachelor's degree or equivalent experience
• 10+ years of experience in application development, systems integration, or enterprise technology environments
• Proven experience leading technical teams across multiple systems or platforms
• Strong ability to quickly learn and adapt to new technologies and business domains
• Demonstrated ability to translate technical concepts into clear business language
• Strong understanding of how business processes drive technical requirements and decisions
• Excellent problem-solving, troubleshooting, and analytical skills
• Exceptional communication and stakeholder management skills
• Experience working in Agile/Scrum environments
• Self-motivated and effective in remote or distributed team environments

Preferred Qualifications

• Exposure to automation and job scheduling tools (e.g., Automic or similar)
• Experience supporting large-scale system implementations, migrations, or modernization efforts such as ServiceNow or ERP systems