$180,000–$220,000 Per Year
Analysis Skills, Application Integration, Change Management, Cross-Functional, Customer Relations, Customer Support/Service, Gap Analysis, High Availability, High Availability Software, ITIL (IT Infrastructure Library), Identify Issues, Knowledge Transfer, Leadership, Legal, Loan Funding, Manufacturing, Manufacturing Requirements, Manufacturing/Industrial Processes, Problem Solving Skills, Process Development, Product Testing, Requirements Management, Root Cause Analysis, SAP, SAP ECC (fka SAP R/3 and SAP ERP), Service Delivery, Service Level Agreement (SLA), Software Administration, Software Upgrades, Student Loans, Technical Leadership, Technical Writing, Time Management
Must Have Technical/Functional Skills
- Strong experience in SAP ME and SAP MII with deep understanding of manufacturing execution processes.
- Proven expertise in integration of SAP ME/MII with SAP ERP modules (PP, EWM).
- Hands-on experience with SAP Plant Connectivity (PCo) and integration with custom applications.
- Solid experience in Plant Floor Application Support across multiple sites (e.g., Wilton, San Diego or
similar environments).
- Good understanding of ITIL processes, including Incident, Problem, and Change Management.
- Ability to deliver support services within SLA, ensuring high availability and effective issue resolution.
- Experience working in a support model (L2/L3) with strong troubleshooting and root cause analysis skills.
- Involvement in transition and knowledge transfer activities, with ability to understand
end-to-end application landscapes.
- Strong stakeholder management skills with ability to interact with customers and
ensure seamless support experience.
- Experience coordinating with cross-functional teams for issue resolution and system improvements.
- Ability to align with project and LCM teams to plan and execute application upgrades.
- Experience in evaluating manufacturing requirements and identifying process gaps.
- Strong skills in conducting gap analysis and recommending MES solutions.
- Exposure to evaluating multiple MES products and selecting the best-fit solution.
- Ability to lead MES consultants and drive implementation of scalable manufacturing solutions.
- Experience in preparing functional and technical specification documentation.
Roles & Responsibilities
- Knowledge on Integration of SAP ME with SAP ERP modules: PP, QM, PM, SAP EWM & SAP PCo
- Experience in support model & knowledge on Incident, Changes & Problem Management
- Provides service delivery as per ITIL process to accommodate flexible support. compliant
with the SLA to deliver effective resolution
- Provide Plant floor application Support in various site in USA
- Need to be involved in Transition plan activities with both Solution and Support teams to
understand the complete application landscape
- Interact with customers and make sure high availability of application with on time support
- Coordinate with various support teams and troubleshooting technical problems.
- Coordinate & align with project & LCM (Life Cycle Management) team make sure
application upgrades planned & executed well
Salary Range $180,000-$220,000 years
TCS Employee Benefits Summary:
Discretionary Annual Incentive.
Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
Family Support: Maternal & Parental Leaves.
Insurance Options: Auto & Home Insurance, Identity Theft Protection.
Convenience & Professional Growth: Commuter Benefits & Certification & amp; Training Reimbursement.
Time Off: Vacation, Time Off, Sick Leave & Holidays.
Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.
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Tata Consultancy Services Ltd