Technical Lead ServiceNow

eTeam Inc.

Minneapolis, MN

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JOB DETAILS

SALARY

$65–$75 Per Hour

SKILLS

Amazon Web Services (AWS), Ansible, Artificial Intelligence (AI), Automation, Best Practices, Communication Skills, Consulting, Continuous Deployment/Delivery, Continuous Integration, Cross-Functional, Customer Relations, DevOps, Ecosystems, Enterprise Architecture, Event Management, IT Service Management (ITSM), Leadership, Multiplatform/Cross-Platform, Pre-Sales, Predictive Modeling, Release Management/Engineering, Sales Pipeline, ServiceNow, Solution Sales, TOGAF - The Open Group Architecture Framework, Technical Leadership, Thought Leadership, Use Cases, User Interface/Experience (UI/UX)

LOCATION

Minneapolis, MN

POSTED

5 days ago

: Technical Lead ServiceNow & Non ServiceNow AI Platforms

Role Summary
We are looking for a Client-Facing Technical Lead to drive digital transformation initiatives across ServiceNow and AI-driven ecosystems, with a strong Client on Agentic AI adoption and platform integration.
In this role, the person will act as a trusted advisor to clients, leading strategy, architecture, and implementation of AI-enabled service operations across complex enterprise environments. You will interface directly with client stakeholders, translating business needs into scalable, intelligent automation solutions.
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Key Responsibilities
" Serve as the primary technical lead and client interface for delivering AI-enabled ServiceNow transformation programs.
" Lead the design and deployment of Agentic AI use cases, aligning solutions to client-specific service towers and business outcomes.
" Provide strategic oversight and delivery across multi-tower service operations, including ITSM, ITOM, and ITAM.
" Architect and implement solutions within the ServiceNow platform ecosystem, including workflows, automation, and integrations.
" Drive adoption of AI-powered capabilities (Now Assist), including:
o Custom skill development and optimization of OOTB capabilities
o AI agent workflows and orchestration using AI Studio
o Establishment of AI governance, guardrails, and responsible AI practices
" Lead AIOps strategy and execution, enhancing observability, predictive analytics, and automated remediation.
" Collaborate with client stakeholders to define and implement AI Control Tower frameworks for governance and operational excellence.
" Integrate ServiceNow with enterprise AI platforms and external ecosystems, enabling cross-platform automation and intelligence.
" Provide thought leadership on Workflow Data Fabric to enable unified data-driven workflows across enterprise systems.
" Establish and guide DevOps and CI/CD best practices, including ServiceNow release management and deployment pipelines.
" Contribute to pre-sales, solution shaping, and client workshops, bringing innovation and domain-led insights.
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Required Qualifications
" Strong experience in ServiceNow platform architecture and implementation, including:
o ITSM, ITOM (Event Management), ITAM
o CMDB, Discovery, and Service Mapping
o Workflow automation and platform extensibility
" Proven track record in client-facing roles, leading enterprise-scale transformation programs.
" Hands-on expertise in Now Assist and AI-driven ServiceNow capabilities.
" Experience managing cross-functional delivery across multiple service towers.
" Solid understanding of:
o Workflow Data Fabric concepts
o CI/CD pipelines and DevOps methodologies
" Strong stakeholder management, communication, and consulting skills.
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Preferred Qualifications
" Experience in AIOps leadership and implementation.
" Exposure to AI Control Tower frameworks and enterprise AI governance models.
" Familiarity with ServiceNow playbooks and automation integrations (e.g., Ansible).
" Experience with modern AI ecosystems and multi-agent frameworks, including:
o Lang Graph, Cursor AI, ClientP
o Agent-to-Agent (A2A) protocols
o Integration of platforms such as AWS Bedrock with ServiceNow
" Enterprise architecture certifications such as TOGAF.
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Key Competencies
" Client-centric mindset with strong consulting and advisory capabilities
" Strong leadership in complex, multi-vendor, and multi-platform environments
" Excellent communication, presentation, and executive engagement skills
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Value Proposition (Client Impact)
" Drive AI-led service transformation and operational efficiency
" Enable intelligent automation at scale across enterprise IT landscapes
" Improve service resilience, observability, and user experience
" Accelerate time-to-value through integrated AI and ServiceNow solutions

About the Company

eTeam Inc.

Looking for a great job? Join eTeam. We’re looking for talented staffing professionals to join our staff. We also provide contract assignments and full-time jobs at Fortune 2000 Companies. We’ve been named one of the best companies to work for by Staffing Industry Analysts and New Jersey Business.

COMPANY SIZE

100 to 499 employees

INDUSTRY

Other/Not Classified

FOUNDED

1998

WEBSITE

www.eteaminc.com

Technical Lead ServiceNow

eTeam Inc.

Minneapolis, MN

About the Company

eTeam Inc.

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