Advertising Monitoring, Application Programming Interface (API), Authentication, Automation, Budgeting, CPU (Central Processing Unit), Capacity Management, Citrix Metaframe, Citrix Product Family, Cloud Computing, Corrective Action, Cross-Functional, DHCP (Dynamic Host Configuration Protocol), DNS (Domain Name System), Delivery Driving, Desktop Virtualization, Documentation, Ecosystems, Endpoint Security, Enterprise Application Integration (EAI), Enterprise Applications, Firewalls, High Availability, Hypervisors, Identify Issues, Identity Data Management, Image Management, Incident Management, Incident Response, Knowledge Management, Leadership, Load Balancing, Machine Tool, Memory Hardware, Mentoring, Metrics, Microsoft Active Directory, Microsoft Exchange Server, Microsoft Product Family, Microsoft SharePoint, Microsoft Windows Azure, Microsoft Windows NT Group Policy, Microsoft Windows Operating System, Microsoft Windows Server, Middleware, Network Operations Center, OAuth, Onboarding, Operating Systems, Operational Improvement, Performance Analysis, Performance Tuning/Optimization, Process Improvement, Public Key Infrastructure (PKI), Reliability Engineering, Remote Access, Reporting Dashboards, Requirements Validation/Verification, Sales Management, Security Assertion Markup Language (SAML), Service Level Agreement (SLA), Single Sign-On (SSO), Software Administration, Software Engineering, Software Patches, Standard Operating Procedures (SOP), Systems Administration/Management, Technical Leadership, Telemetry, VMWare, VMWare ESX/ESXi, VMWare vSphere, Virtualization, Windows PowerShell
We are seeking a highly experienced Technical Lead responsible for driving architecture, delivery, integration, and operational excellence across Microsoft 365, VMware, Citrix, End User Computing (EUC), Windows Server, Monitoring platforms, and NOC operations. This role requires strong hands on engineering capabilities, deep troubleshooting across infrastructure and application layers, and the ability to manage enterprise level application integrations from the application layer down to infrastructure.
The ideal candidate blends technical leadership with SRE practices, automation, enterprise integration knowledge, and end to end ownership of complex technical ecosystems.
Microsoft (AD,MECM,Intune,M365)
• Manage Windows Server (2016/2019/2022) environments including patching, performance tuning, and fault resolution.
• Oversee AD, GPO, DNS, DHCP, PKI, and domain hardening.
• Automate server operations using PowerShell and configuration tools.
• Architect, deploy, and optimize Windows 10/11, endpoint security, device management, and hardware lifecycle processes.
• Administer M365 workloads: Exchange Online, Teams, SharePoint Online, OneDrive, Intune, Azure AD.
• Implement identity protection, conditional access, and compliance policies.
• Improve collaboration, endpoint management, and cloud security posture.
• Manage OS Deployment (OSD), application packaging, patch compliance, baselines, and device reporting.
• Automate packaging workflows and enhance compliance scoring/reporting.
Citrix Administration
• Administer Citrix Virtual Apps and Desktops (CVAD), including provisioning, image management, policies, profiles, and StoreFront.
• Manage Citrix Client (NetScaler) for load balancing, gateway access, and authentication integrations.
• Perform performance analysis, resource optimization, and troubleshooting across app layers, hypervisors, and network components.
• Support application publishing, profile tuning (FSLogix/UPM), and Citrix infrastructure upgrades.
• Ensure Citrix high availability, DR readiness, and secure remote access environments.
VMware Administration
• Manage VMware vSphere/ESXi including cluster operations, provisioning, patching, performance tuning, HA/DRS, snapshots, and automation.
• Support virtualization capacity planning, DR strategies, and security posture improvements.
Monitoring Tool Administration
• Administer enterprise monitoring platforms (SolarWinds)
• Build custom dashboards, SLIs, alerts, synthetic tests, and telemetry pipelines.
• Integrate monitoring with NOC workflows and SRE observability practices.
• Continuously expand monitoring coverage to reduce blind spots and improve operational intelligence.
Identity Lifecycle Management – ARS (One Identity), Azure SSO & Workday
• Automate and maintain identity lifecycle workflows using Active Roles Server (ARS).
• Support Workday ? AD/M365 provisioning, job change automation, and deprovisioning pipelines.
• Maintain RBAC standards and compliant access workflows.
Enterprise-Level Application Integration (Application ? Infrastructure)
• Lead integration and troubleshooting for enterprise applications across OS, middleware, networking, identity, virtualization, and database layers.
• Support integration patterns using APIs, SAML/OAuth/SCIM, certificates, load balancers, and monitoring agents.
• Validate infrastructure requirements: OS compatibility, CPU/Memory specs, firewall rules/ports, load balancing, certificates, and DR requirements.
• Own the technical integration process during onboarding, migrations, and modernization projects.
• Collaborate with internal teams and vendors to ensure stable and scalable integrations.
NOC Operations
• Lead 24×7 NOC teams for monitoring, incident triage, escalation, and availability management.
• Create runbooks, escalation matrices, SOPs, and service health reports.
• Drive improvements in incident response, alerting frameworks, and SLA adherence.
Site Reliability Engineering (SRE) Practices
• Define and monitor SLIs, SLOs, and error budgets across services.
• Reduce operational toil through automation and self service tooling.
• Implement observability practices covering logs, metrics, traces, and events.
• Perform RCA, build corrective action plans, and drive resilience engineering.
• Integrate SRE frameworks with EUC, Citrix, VMware, M365, and application workloads.
Technical Leadership
• Mentor engineering teams across EUC, Cloud, Citrix, servers, monitoring, and virtualization domains.
• Lead transformation initiatives, platform upgrades, cloud integrations, and automation programs.
• Develop architecture diagrams, documentation, SOPs, and standards.
• Serve as a technical advisor to leadership and cross-functional teams.