About Us
DLH delivers improved health and national security readiness solutions for federal programs through science research and development, systems engineering and integration, and digital transformation. Our experts in public health, performance evaluation, and health operations solve the complex problems faced by civilian and military customers alike by leveraging advanced tools – including digital transformation, artificial intelligence, data analytics, cloud enablement, modeling, and simulation, and more. DLH is dedicated to the idea that “Your Mission is Our Passion” and brings a unique combination of government sector experience, proven methodology, and unwavering commitment to innovation to improve the lives of millions.
Overview
The Senior Desktop Support Specialist provides advanced technical support and customer service in a fast-paced enterprise environment, supporting desktops, laptops, mobile devices, printers, peripherals, and end-user software across Windows 11, macOS, and Linux platforms. This role is responsible for configuring and securing IT assets, troubleshooting hardware and software issues, delivering enhanced VIP support, managing incidents and service requests through ServiceNow, and ensuring timely resolution and documentation of support tickets. The position also serves as a mentor to junior technicians, leads special projects, and collaborates with technical teams to maintain high levels of service delivery. The ideal candidate brings 6+ years of progressive technical support experience (or equivalent), strong expertise with Microsoft technologies, exceptional communication and customer service skills, and experience supporting executive users.
Responsibilities
Qualifications
Desired Qualifications
Basic Compensation: $75,000 - $81,000 yearly salary
The salary range listed reflects what we reasonably expect to pay for this role at the time of posting. The final offer may vary based on skills, experience, geographic location, market conditions, and internal equity. Additional compensation may include performance incentives and program-specific awards. We do not use salary history to determine compensation, in line with applicable law.
Benefits
DLH Corp offers our employees an excellent benefits package, including Personal Time Off (PTO), medical, dental, vision, supplemental life with AD&D, short and long-term disability, flexible spending accounts, parental leave, legal services, and more. We want our employees to save for their future; therefore, we offer a 401(k) Retirement Plan, which includes a matching component. DLH is dedicated to your career development, providing training to help drive success, with access to our best-in-class e-learning suite for formal and informal learning, professional and technical certification preparation, and education assistance at accredited institutions.
EEO
DLH Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment. DLH will provide reasonable accommodation to individuals with disabilities and disabled Veterans who need assistance to apply.
DLH is committed to maintaining a fair and authentic interview process