Authentication, Best Practices, CISSP - Certified Information Systems Security Professional, Calendar Management, Change Management, Cisco Network Systems, Cloud Computing, Communication Skills, CompTIA Security+, Computer Science, Computer Security, Continuous Improvement, Customer Relations, Customer Support/Service, DHCP (Dynamic Host Configuration Protocol), DNS (Domain Name System), Data Recovery, Develop and Maintain Customers, Disaster Recovery, Documentation, Endpoint Security, Establish Priorities, Firewalls, HIPAA (Health Insurance Portability and Accountability Act), ISO (International Organization for Standardization), ITIL (IT Infrastructure Library), Identify Issues, Identity Data Management, Information Technology & Information Systems, Internet Security, Knowledge Base, MCSE - Microsoft Certified Systems Engineer, Microsoft Active Directory, Microsoft Hyper-V, Microsoft Product Family, Microsoft Windows Azure, Microsoft Windows Server, Microsoft Windows System Administration, Network Administration/Management, People Management, Policy Implementation, Problem Solving Skills, Process Improvement, Regulatory Compliance, Root Cause Analysis, Security Information and Event Management (SIEM), Service Delivery, Software Patches, SonicWALL, Sophos Antivirus, Standard Operating Procedures (SOP), Systems Administration/Management, TCP/IP (Transmission Control Protocol/Internet Protocol), Team Lead/Manager, Technical Support, Technical Writing, Testing, Time Management, U.S. National Institute of Standards and Technology (NIST), VLAN (Virtual Local Area Network), VMWare, VPN (Virtual Private Network), Virtualization