Technical Infrastructure Program Manager, Infrastructure Operations Planning Team

Amazon.com Inc

Arlington, VA

JOB DETAILS
SKILLS
Amazon Web Services (AWS), Analysis Skills, Budget Management, Budgeting, CAD (Computer-Aided Design) Software, CAD/CAM (Computer-Aided Design/Computer-Aided Manufacturing), Capital Budgeting, Cloud Computing, Communication Skills, Computer Engineering, Conferences, Construction, Cross-Functional, Customer Support/Service, Delivery Management, Documentation Standards, Electrical Engineering, Establish Priorities, Forecasting, Government, Hardware Installation, Hardware Repair, High Availability, Identify Issues, Leadership, Logistics, Mechanical Engineering, Mentoring, Metrics, Microsoft Office, Microsoft Project, Microsoft Visio, Negotiation Skills, Network Administration/Management, Network Architecture/Engineering, Network Configuration Management, Network Operations Center, Network System Hardware, Operational Strategy, Operations Management, Operations Planning, Operations Processes, Physical Security, Presentation/Verbal Skills, Process Development, Process Engineering, Process Improvement, Project Design, Project Lifecycle, Project Management Software, Project/Program Management, Quality Management, Remote Team Management, Risk Management, SQL (Structured Query Language), Safety Standards, Security Clearance, Sensitive Compartmented Information (SCI), Software Architecture Design, Startup, Strategic Planning, Supply Chain, System Integration (SI), System Operations, Systems Maintenance, Team Lead/Manager, Technical Leadership, Technical/Engineering Design, Testing, Top Secret Clearance, United States Citizen, Virtualization, Willing to Travel, Writing Skills
LOCATION
Arlington, VA
POSTED
2 days ago

Do you like helping organizations implement innovative cloud computing solutions and solving technical challenges? Are you committed to fundamentally transforming the way government agencies partner with industry to meet mission requirements? Do you have experience planning, executing, managing and delivering large complex projects?

Amazon Web Services (AWS) is the leading cloud provider, providing virtualized infrastructure, storage, networking, messaging, and many other services to customers globally. AWS runs a globally distributed environment, operating at massive levels AWS's multi-tenant infrastructure. Governmental organizations are also looking to and depending on AWS for cloud solutions and services to support their missions.

The ADC Infrastructure Operations Planning Team (IOPT) owns creating, monitoring, and reporting status of ADC Infrastructure Operations region readiness plans in support of global ADC customer needs. We highlight risks where they exist and define recovery plans in partnership with our dependencies to meet customer commitments.

We're seeking an experienced Technical Infrastructure Program Manager to support AWS Global Infrastructure Operations (Infra-Ops) organization. This organization operates rapidly, building and scaling high availability data centers supporting government customers. They execute server and network equipment installations, IT hardware repairs, data center mechanical and electrical system operations and maintenance, physical security operations and logistics operations for data center build projects.

The Technical Infrastructure Program Manager will lead cross-functional and technical teams from conceptual design feasibility through requirements, budget, completed design, implementation, testing, and deployment. Along the way, you will use your judgment, negotiation skills, ability to influence without authority, analytical talent, technical aptitude, and leadership to collaborate with a diverse set of stakeholders across multiple time zones, manage capital budgets, eliminate non-value-add activity, design solutions, remove blockers, and find creative ways to accelerate project delivery.

The successful candidate will be a strong communicator (both written and verbal), not be hindered by ambiguity or competing priorities, and be capable of understanding mechanical/electrical engineering concepts. They will bring infrastructure and network project management, data center operations, process creation and improvement, critical thinking and risk management skills to this position. They will be able to apply a variety of project management tools, methodologies and techniques for all phases of the project lifecycle and exhibit demonstrated experience in core project management disciplines including scope, schedule, budget, resources, quality and risk management, reporting and metric development/tracking.

Candidate must be comfortable managing remote project delivery teams, and possess the ability to facilitate technical whiteboard sessions to troubleshoot project implementation issues, and remove barriers to project success. The Technical Infrastructure Program Manager will be fully competent in project management and design tools and techniques for all phases of the project life cycle. Other requirements include experience with MS Office, Asana/MS Project, CAD, and architectural design software (CAD or Visio or Bluebeam). Experience with Playbook, SQL and systems integration a plus.

This position requires that the candidate selected be a US Citizen must currently possess and maintain an active TS/SCI security clearance with polygraph. The position further requires the candidate to opt into a commensurate clearance for each government agency for which they perform AWS work.

Key job responsibilities

  • Serve as the Infrastructure Operations conduit between Networking TPMs, Infra Capacity TIPMs, Construction Managers, and the service teams on a number of cross-departmental initiatives, data center builds and projects.
  • Participate in current and future region strategic, operational and tactical level planning and forecasting efforts.
  • Manage multiple, cross functional and large scale process design and re-engineering efforts.
  • Document and standardize cross functional processes and procedures.
  • Develop, communicate, and maintain project road maps.
  • Effectively prioritize and execute tasks.
  • Strong written and verbal communication skills.
  • Additional tasks as assigned by senior leadership.
  • Travel required up to 25% of the time.

About the team

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain - and we're looking for talented people who want to help.

You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.

Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon conferences, inspire us to never stop embracing our uniqueness.

We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

About the Company

A

Amazon.com Inc

At Amazon, we don’t wait for the next big idea to present itself. We envision the shape of impossible things and then we boldly make them reality. So far, this mindset has helped us achieve some incredible things. Let’s build new systems, challenge the status quo, and design the world we want to live in. We believe the work you do here will be the best work of your life.

Wherever you are in your career exploration, Amazon likely has an opportunity for you. Our research scientists and engineers shape the future of natural language understanding with Alexa. Fulfillment center associates around the globe send customer orders from our warehouses to doorsteps. Product managers set feature requirements, strategy, and marketing messages for brand new customer experiences. And as we grow, we’ll add jobs that haven’t been invented yet.

It’s Always Day 1
At Amazon, it’s always “Day 1.” Now, what does this mean and why does it matter? It means that our approach remains the same as it was on Amazon’s very first day – to make smart, fast decisions, stay nimble, invent, and stay focused on delighting our customers. In our 2016 shareholder letter, Amazon CEO Jeff Bezos shared his thoughts on how to keep up a Day 1 company mindset. “Staying in Day 1 requires you to experiment patiently, accept failures, plant seeds, protect saplings, and double down when you see customer delight,” he wrote. “A customer-obsessed culture best creates the conditions where all of that can happen.” You can read the full letter here

Our Leadership Principles
Our Leadership Principles help us keep a Day 1 mentality. They aren’t just a pretty inspirational wall hanging. Amazonians use them, every day, whether they’re discussing ideas for new projects, deciding on the best solution for a customer’s problem, or interviewing candidates. To read through our Leadership Principles from Customer Obsession to Bias for Action, visit https://www.amazon.jobs/principles
COMPANY SIZE
10,000 employees or more
INDUSTRY
Retail
FOUNDED
1994
WEBSITE
http://Amazon.com/militaryroles