Technical Helpdesk & Network Remote Support Agent II
inSync Staffing
Chicago, IL(remote)
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JOB DETAILS
SALARY
$15–$16.30 Per Hour
SKILLS
Best Practices, Communication Skills, CompTIA - Computing Technology Industry Association, CompTIA Network+, Customer Experience, Customer Satisfaction, Customer Support/Service, Documentation, Help Desk, Microsoft Product Family, Microsoft Windows System Administration, Network Support, Onboarding, People Management, Problem Solving Skills, Process Improvement, Quality Management, Remote Access, Technical Support, Work From Home
LOCATION
Chicago, IL
POSTED
1 day ago
Pay Rate: $15.00- $16.30
Hours: This position will be for either 2nd or 3rd shift and will be working remotely
REMOTE
Duration: 6 months
Position Summary:
Delivers advanced client support by resolving complex technical issues, maintaining clear communication and documentation, and contributing to process and service improvements. This role bridges front-line support and escalation while ensuring a professional client experience.
Key Responsibilities:
Resolve escalated technical issues related to hardware, software, and connectivity.
Perform account and access management tasks, including onboarding, offboarding, and permissions adjustments.
Act as a point of escalation for Technicians, providing guidance on complex cases and best practices.
Collaborate with peers to analyze recurring issues and recommend process improvements.
Maintain high-quality documentation of solutions and procedures.
Provide expertise to enhance workflows and improve client satisfaction.
Knowledge & Skills Requirements:
Skilled at troubleshooting Windows OS, Microsoft 365, and remote access issues.
Proficient in performing account and access management tasks with minimal supervision.
Strong problem-solving abilities with capacity to resolve most technical issues independently.
Excellent communication skills with accurate documentation practices.
Understanding of escalation thresholds and service workflows.
Preferred Qualifications:
2 5 years of service desk or technical support experience, or equivalent knowledge gained through training and certifications.
Intermediate certifications: CompTIA Network+, Microsoft 365 Certified: Endpoint Administrator.
Active2ly pursuing further certifications or cross-training.
Benefits: (employee contribution)
Health insurance
Health savings account
Dental insurance
Vision insurance
Flexible spending accounts
Life insurance
Retirement plan
All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
About the Company
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inSync Staffing
We recognize the VMS program management team is our customer and needs to be serviced with integrity, so we built and continue to improve upon our delivery methods as we strive to provide the highest quality service possible.
inSync Staffing’s management team recognized ten years ago the inevitable changes to the staffing industry being brought about by technology and the growing trend of Fortune 1000 corporations to outsource management of their contingent workforces to meet compliance and cost control goals. Rather than swim upstream against the changes, inSync Staffing has embraced MSP and VMS programs as our customers, not competitors. We asked program managers how they want to be serviced.
The result of their input is that we have structured inSync Staffing as a recruiting and customer service organization, unlike traditional staffing companies who sell directly to the end client. Our delivery model allows us concentrates our resources on how to best supply candidates in a very competitive MSP/VMS program environment.