Technical Engineer - 5-10 years' experience (Denver,CO/Shelton,CT)

Sectra AB

Shelton, CT

JOB DETAILS
SALARY
$95,000–$125,000 Per Year
SKILLS
Analysis Skills, Clinical Support, Cloud Computing, Compensation and Benefits, Continuous Improvement, Cookies, Customer Relations, Customer Support/Service, Digital Imaging and Communications in Medicine (DICOM), HL7 (Health Level 7), Health Information Technology, Healthcare, Hospital, Hospital Systems, Identify Issues, Internet Security, Leading Edge Technology, Linux Operating System, Microsoft Windows Operating System, Patient Care, Performance Reviews, Problem Solving Skills, Product Development, Project Engineering, Project/Program Coordination, Project/Program Management, Root Cause Analysis, SQL (Structured Query Language), Sales, Sales Management, Software Engineering, System Integration (SI), Systems Administration/Management, Team Player, Technical Leadership, Technical Support, Virtualization
LOCATION
Shelton, CT
POSTED
21 days ago

Technical Engineer - 5-10 years" experience (Denver,CO/Shelton,CT)

  • Multiple locations
  • On-site

I"m interested

  • Multiple locations
  • On-site

Job Description

Join a team where curiosity meets impact

Sectra is looking for an experienced Technical Engineer who is passionate about technology, enjoys solving complex problems, and wants to support systems that directly improve patient care. Our enterprise imaging solutions are used by hospitals and health systems across the United States, supporting critical clinical workflows every day.

In this role, you will join an established customer portfolio and take ownership of supporting, troubleshooting, and maintaining real-world healthcare environments. You will work closely with customers and internal teams to ensure systems remain stable, secure, and high performing, while continuously improving how we support our solutions.

If you enjoy deep technical problem-solving, collaborating across teams, and building trusted relationships with customers, this is the right place for you.

What you will do

  • Support customer environments by troubleshooting complex technical issues related to enterprise imaging systems
  • Investigate system behavior through log analysis, performance review, and root-cause identification
  • Collaborate with internal engineering, security, and project teams to coordinate fixes, improvements, and system optimizations
  • Support customer implementations and upgrades by assisting with system configuration and integration activities
  • Work directly with hospital IT teams and clinical users to understand workflows, technical requirements, and operational constraints
  • Build long-term relationships with customers and serve as a trusted technical contact for your assigned portfolio
  • Participate in an after-hours support rotation once fully onboarded

Work with great people

Erwin Krikken

Support Engineer & Project Engineer

"The atmosphere is always good, and my colleagues are the best. I enjoy working at Sectra and I hope that this will continue in the future."

Sofia Adolfsson

UX Designer

"There is no sense of prestige at Sectra, no hierarchy. Everyone is listened to regardless of their position."

Erwin Krikken

Support Engineer & Project Engineer

"The atmosphere is always good, and my colleagues are the best. I enjoy working at Sectra and I hope that this will continue in the future."

Sofia Adolfsson

UX Designer

"There is no sense of prestige at Sectra, no hierarchy. Everyone is listened to regardless of their position."

Erwin Krikken

Support Engineer & Project Engineer

"The atmosphere is always good, and my colleagues are the best. I enjoy working at Sectra and I hope that this will continue in the future."

Sofia Adolfsson

UX Designer

"There is no sense of prestige at Sectra, no hierarchy. Everyone is listened to regardless of their position."

Erwin Krikken

Support Engineer & Project Engineer

"The atmosphere is always good, and my colleagues are the best. I enjoy working at Sectra and I hope that this will continue in the future."

Sofia Adolfsson

UX Designer

"There is no sense of prestige at Sectra, no hierarchy. Everyone is listened to regardless of their position."

Erwin Krikken

Support Engineer & Project Engineer

"The atmosphere is always good, and my colleagues are the best. I enjoy working at Sectra and I hope that this will continue in the future."

Sofia Adolfsson

UX Designer

"There is no sense of prestige at Sectra, no hierarchy. Everyone is listened to regardless of their position."

Adam Alsegård

Software Engineer

"I believe Sectra is a great company, with the possibility for personal growth."

Carl Folkesson

Software Engineer

"In every part of my work there is a problem that needs to be analyzed and resolved, and the feeling when you finally resolve that problem is one of the best feelings in the world."

Johan Carlegrim

General Manager

"For me, Sectra is a great place to work. While everyone at Sectra is highly skilled and professional, they are also easy-going and friendly."

Ahmed Aouicha

Support Engineer

"My passion is helping people, and I like the responsibility that comes with my role."

Hanna Bäcker

First Line Support and Upgrade Coord

"Our customers often call us during emergencies, and we have to solve their problems quickly. It's clear that our work has a real impact on patients" lives."

Sonia Maria

Account Manager

"Sectra is a great place to work. From the fantastic work atmosphere to the cooperation between employees, to the freedom to do our job to deliver the best solutions to the customers.""

Lindsay van Ballegooij

Account Manager

"Our customers are passionate and take part in the development of our products. Every customer visit gives me new ideas and insights which can be taken back to my colleagues.""

Zoe Varricchio

Project Manager

"Regardless of how long you have been with our organization, your ideas are always taken into consideration, and provided that they are worthwhile, they tend to be implemented."

Stephanie Dahl

Project Manager Global Search

"From day one, Sectra has felt like home for me. Working with great people, many of who I consider to be close personal friends is a luxury I do not think I will be able to find elsewhere."

Johan Uppman

Software Engineer

"My journey at Sectra started with a summer job at Sectra Communications. After that, I was hooked."

Rober Kloosterman

Support engineer

"I began working a couple of days a week as a support assistant during my studies. Combining the theory from my studies with practical, real-world experience was a great way to learn."

Skills & Requirements

Who you are

  • You have 5-10 years of experience in technical support, systems engineering, systems administration, or a related IT role
  • You bring a strong analytical mindset and a structured, methodical approach to troubleshooting complex systems
  • You have solid experience with networking fundamentals and Windows and/or Linux environments
  • You are comfortable working directly with customers and clearly explaining technical concepts to both technical and non-technical audiences
  • You are curious, self-driven, and motivated to continuously deepen your technical expertise
  • You collaborate across teams, share knowledge openly, and contribute to a culture where people learn from one another and support collective success
  • Experience with healthcare IT, DICOM, HL7, SQL, cloud infrastructure, or virtualization is beneficial but not required

Why Sectra

  • Contribute to technology that supports critical areas of healthcare and patient care
  • Join a collaborative, global organization with a strong learning and knowledge-sharing culture
  • Work in a role with meaningful customer impact and technical ownership
  • Grow into future opportunities such as integration engineering, cloud engineering, project engineering, or advanced technical leadership roles

Compensation and benefits

  • Salary range: $95,000-$125,000, based on experience and qualifications
  • Comprehensive medical, dental, and vision coverage
  • Generous paid time off and paid parental leave
  • Retirement plan with company match
  • Supportive environment with ongoing learning and professional development

Equal Opportunity Employer

Sectra is proud to be an equal opportunity employer and is committed to creating an inclusive workplace for all employees and applicants.

Great Place to Work

  • Making a difference

  • Great colleagues

  • Personal development

  • Innovation & technology

  • Global environment

  • Working close to customers

  • Göra skillnad

  • Personlig utveckling

  • Global miljö

  • Grymma kollegor

  • Innovation och teknologi

  • Kundfokus

  • Gør en forskel

  • Personlig udvikling

  • Globalt miljø

  • Fantastiske kollegaer

  • Innovation & Teknologi

  • Arbejde tæt på kunderne

  • Je maakt écht verschil

  • Persoonlijke ontwikkeling

  • Duurzaamheid

  • Leuke collega's

  • Innovatie & Technologie

  • Werk samen met medische professionals

  • Gjøre en forskjell

  • Personlig utvikling

  • Globalt miljø

  • Fantastiske kollegaer

  • Innovasjon og teknologi

  • Arbeide nær kunder

About the company

Sectra develops and sells cutting-edge solutions for medical IT and cybersecurity. We help hospitals and those who are training future healthcare personnel to improve their efficiency so that patients can receive better care. We also support and help defense, authorities, and critical social functions to secure their communication against eavesdropping and protect their systems against unauthorized access. This is how we create conditions for a healthier and safer society.

One thing that identifies us at Sectra is our customer obsession- our ability and willingness to understand, create value for and stand up for our customers. This shared priority is at the core of our culture. Our customers describe this as having the knowledge to meet expectations, the passion to exceed them. As we hire for attitude and ability - train for skill, we happily expand your knowledge, if you bring the passion and willingness to learn.

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Sectra AB