Technical Customer Success Manager

COMPANY OVERVIEW

Domo's AI and Data Products Platform lets people channel AI and data into innovative uses that deliver a measurable impact. Anyone can use Domo to prepare, analyze, visualize, automate, and build data products that are amplified by AI.

POSITION SUMMARY

As a Technical Customer Success Manager, you will drive the long-term success of Domo's enterprise customers by combining strategic account management with technical expertise. You will serve as the primary day-to-day account owner, responsible for building trusted relationships, ensuring customer satisfaction, driving platform adoption, and delivering renewal and expansion outcomes. This role requires the ability to communicate effectively with C-level executives at Fortune 500 companies while maintaining the technical credibility to guide customers through complex data and analytics challenges.

KEY RESPONSIBILITIES

• Manage enterprise customer relationships and serve as the trusted advisor and primary point of contact throughout the customer lifecycle;
• Lead customers through technical adoption and expansion of the Domo platform by providing strategic guidance and best practices;
• Anticipate customer needs and align Domo's capabilities with their overall business vision and objectives;
• Build strong relationships with customer stakeholders at all levels, including C-suite executives, by demonstrating both business acumen and technical understanding;
• Collaborate with Sales, Professional Services, Support, and other internal stakeholders to ensure a seamless customer experience;
• Provide customers with consultative guidance on data strategy, platform optimization, and use case expansion;
• Leverage hands-on platform knowledge to demonstrate capabilities, educate customers on Domo's features, and articulate recommendations for use case expansion;
• Monitor customer health metrics and technical adoption indicators to proactively identify risks and opportunities;
• Act as liaison between customers and internal teams, including Product Management, Engineering, and Professional Services.

JOB REQUIREMENTS

Experience & Background

• 2+ years of professional B2B technology sales or account management experience, preferably in SaaS environments;
• 2+ years of experience in a technical or data-focused role (e.g., BI Analyst, Data Analyst, Solutions Engineer, Technical Account Manager, or similar positions);
• Proven track record of managing enterprise accounts and consistently meeting or exceeding renewal and expansion objectives;
• Experience working with Fortune 500 companies and communicating effectively with C-level executives.

Technical Skills

• Strong understanding of business intelligence concepts, data modeling, and ETL/ELT processes;
• Basic to intermediate SQL proficiency;
• Familiarity with cloud data platforms (e.g., Snowflake, Databricks, AWS, GCP, Redshift, BigQuery, etc.) and modern data architectures;
• Hands-on experience with BI or analytics platforms; experience with Domo is preferred;
• Ability to understand APIs, data connectors, and system integrations at a conceptual level.

Skills & Competencies

• Exceptional communication and presentation skills with the ability to translate complex technical concepts for both technical and non-technical audiences;
• Strong organizational and time management skills to successfully manage multiple enterprise accounts simultaneously;
• Excellent negotiation skills and ability to navigate complex organizational dynamics;
• Strategic thinker with a consultative approach and problem-solving orientation;
• Self-driven, results-oriented, and accountable for outcomes;
• Customer-first mentality with a passion for driving customer success through technology;
• Ability to thrive in a fast-paced, collaborative environment and adapt to evolving customer needs.

Education

• Bachelor's degree in Business, Computer Science, Information Systems, Engineering, or related field, or equivalent practical experience.

VIEW OUR BENEFITS

Domo is an equal opportunity employer