Technical Customer Service Product Manager

NarcBox

Salt Lake City, Utah

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JOB DETAILS

SKILLS

Analysis Skills, Asset Management, Best Practices, Communication Skills, Customer Satisfaction, Customer Service Management, Customer Support/Service, Customer/Client Research, Documentation, Emergency Care, Establish Priorities, Industry/Trade Analysis, Interpersonal Skills, Inventory Management, Patient Care, Problem Solving Skills, Product Demonstration, Product Development, Product Management, Purchasing/Procurement, Regulations, Resolve Customer Issues, Sales Prospecting, Technical Services Management, Technical Support

LOCATION

Salt Lake City, Utah

POSTED

5 days ago

Are you a skilled and dynamic professional with a passion for customer service and experience in the emergency medical services (EMS) industry? We are seeking a Technical Customer Service Product Manager to join our team and deliver exceptional software demos via Zoom. This is a unique opportunity to combine your technical knowledge, customer -centric approach, and industry experience to make a significant impact on our customers' satisfaction and success.
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Conduct software demos and presentations via Zoom to prospective and existing customers in the emergency medical services industry.<\/span>
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On -board customers by adding their necessary information to the software systems, ensuring the customer can begin using the products right away.<\/span>
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Provide in -depth product knowledge and technical expertise to customers, addressing their inquiries and resolving any issues or challenges they may encounter.<\/span>
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Collaborate closely with the management team to understand customer requirements and tailor product demonstrations accordingly.<\/span>
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Gather and analyze customer feedback to identify areas for improvement and recommend enhancements to our software solutions.<\/span>
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Work closely with the product development team to communicate customer needs, provide feedback, and assist in the prioritization of new features and improvements.<\/span>
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Stay up -to -date with industry trends, regulations, and best practices in the emergency medical services field.<\/span>
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Develop and maintain comprehensive documentation, training materials, and resources to support customers in effectively utilizing our software.<\/span>
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Requirements<\/h3>
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- Strong knowledge and understanding of software solutions used in the EMS industry, including inventory management, asset tracking, electronic patient care reporting (ePCR) systems, purchasing processes, and related technologies.
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- Excellent communication and interpersonal skills, with the ability to articulate complex technical concepts to both technical and non -technical individuals.
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- Proficient in conducting engaging and informative virtual product demonstrations using Zoom or similar platforms.
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- Proven problem -solving skills and the ability to think analytically and strategically to address customer needs and challenges.
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- Exceptional organizational skills and the ability to manage multiple tasks and priorities in a fast -paced environment.
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  Benefits<\/h3>
  Join our team and become an integral part of our mission to provide innovative software solutions to the emergency medical services industry. We offer a competitive salary, comprehensive benefits package, and opportunities for professional growth and development.
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  We look forward to welcoming you to our dedicated and passionate team!
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Technical Customer Service Product Manager

NarcBox

Salt Lake City, Utah

About the Company

NarcBox

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