Sign upLog in

Technical Community Manager

FlightSafety International Inc

Seattle, WA

Apply
JOB DETAILS
JOB TYPE
Full-time, Employee
SKILLS
Analysis Skills, Application Programming Interface (API), Artificial Intelligence (AI), Business Model, Business Processes, Business Solutions, Coaching, Communication Skills, Community Development, Community Programs, Compensation and Benefits, Content Development, Contract Management, Data Processing, Demand Generation, Ecosystems, GitHub, Health Plan, IDE (Integrated Development Environment), Leadership, Legal, Market Entry Strategy, Online Communities, Online Courses, Online Training, Presentation/Verbal Skills, Process Analysis, Product Engineering, Product Management, Product Marketing, Product/Service Launch, Project/Program Management, Remote Access, Return on Investment (ROI), Sales, Set Goals, Team Building, Team Lead/Manager, Technical Leadership, Technical Sales, Technical Writing, Work From Home, Writing Skills
LOCATION
Seattle, WA
POSTED
30+ days ago
Company Overview

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people's lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign's Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

What you'll do

Our Developer and Agent Relations Team is at the forefront of positioning Docusign as the end-to-end Intelligent Agreement Management (IAM) platform for technical builders. We create world-class, data-driven programs that resonate with developers and technical builders, going beyond e-signature to inspire building across our APIs and platform. We're responsible for refining developer-specific strategies for new product launches, developer content, and events to craft exceptional developer experiences and foster an innovative and engaged developer community. We also collaborate across the company acting as the authentic voice of Docusign in the developer ecosystem.

This position is an individual contributor role reporting to the Director of Developer & Agent Relations.

Responsibilitiy

Execute the strategy for Docusign's technical community platforms (e.g., forums, Discord, community site), ensuring they meet the needs of developers, partners, and technical audiences

Design, launch, and manage programs (e.g., MVP programs, community contests, tech talks, office hours) that encourage technical content creation, peer-to-peer support, and deeper platform adoption

Collaborate actively with the Support Organization to address inbound questions alongside support moderators on the community forums, and analyze and refine processes using a data-driven approach to mitigate the support burden

Monitor, moderate, and analyze actively community discussions, feedback, and sentiment

Own the process of synthesizing this data into actionable reports for Product Management, Engineering, and leadership to inform the developer roadmap and improve the developer journey

Work closely with Product Marketing, Demand Generation, and Sales Enablement to ensure community programs align with go-to-market strategies and empower technical sales/field teams with community-vetted resources

Job Designation

Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation)

Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.

What you bring

Basic

5+ years of professional experience in technical community management, developer relations, or a related role

Proven ability to build and moderate a thriving online technical community (e.g., forums, Discord, GitHub)

Experience with the developer journey, motivations, and preferred tools (e.g., Modern IDEs, SDKs, APIs, developer content channels)

Experience in leveraging community data to inform strategy and demonstrate the ROI of community programs

Preferred

Exceptional written and verbal communication skills, and the ability to communicate authentically with a technical audience

Capable of setting clear objectives and managing multiple community programs simultaneously

Familiarity with Generative AI (Gen AI) and its impact on the developer workflow (e.g., GitHub Copilot, Amazon Q Developer)

Experience organizing developer-focused virtual events

Experience working in an organization transitioning to a platform-first or API-first business model

Wage Transparency

Pay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge, skills, and experience.

Based on applicable legislation, the below details pay ranges in the following locations:

California: $101,500.00 - $156,750.00 base salary

Washington, Maryland, New Jersey and New York (including NYC metro area): $97,000.00 - $139,525.00 base salary

This role is also eligible for the following:

Bonus: Sales personnel are eligible for variable incentive pay dependent on their achievement of pre-established sales goals. Non-Sales roles are eligible for a company bonus plan, which is calculated as a percentage of eligible wages and dependent on company performance.

Global benefits provide options for the following:

Paid Time Off: earned time off, as well as paid company holidays based on region
Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement
Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment
Retirement Plans: select retirement and pension programs with potential for employer contributions
Learning and Development: options for coaching, online courses and education reimbursements
Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events

Work Authorization Notice: Please note that we do not provide visa sponsorship or immigration support for this position. Applicants must already be authorized to work in the United States on a full-time, permanent basis without the need for current or future sponsorship.

Life at Docusign

Working here

Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what's right, every day. At Docusign, everything is equal.

We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you'll be loved by us, our customers, and the world in which we live.

Accommodation

Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com.

If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@docusign.com for assistance.

Applicant and Candidate Privacy Notice

States Not Eligible for Employment

This position is not eligible for employment in the following states: Alaska, Hawaii, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia and Wyoming.

Equal Opportunity Employer

It's important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions. Docusign is an Equal Opportunity Employer and makes hiring decisions based on experience, skill, aptitude and a can-do approach. We will not discriminate based on race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, or any other legally protected category.

EEO Know Your Rights poster

#LI-Hybrid

DocuSign is an Equal Opportunity Employer. Individuals seeking employment at DocuSign are considered without regards to race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, citizenship status, or any other legally protected category.

About the Company

F

FlightSafety International Inc