Technical CLM Project Manager

Lead the weekly cross-functional go/no-go: Convene partner teams ahead of each week's send, confirm all teams are green • Triage and escalate live issues: When bugs or breakages occur during the send cycle, perform initial diagnosis, identify likely root cause area, and route to the appropriate technical team to drive resolution. Given the technical, time-sensitive nature of the weekly send cycle — which spans data orchestration, QA, and live issue escalation across engineering, data science, and database marketing — this role requires a seasoned, technically fluent project manager who can ramp up quickly and operate independently with minimal oversight.

Technical CLM Project ManagerMust-have: • 7+ years of project/program management experience, with demonstrated ownership of complex, technical, cross-functional processes • Deep familiarity with the product management release cycle pulling together use cases and requirements, coordinating QA testing, and driving through to customer go-live • Demonstrated ability to triage technical issues in real time, perform initial root-cause analysis, and escalate effectively to the right engineering/data teams • Familiarity with CRM/campaign management platforms • Availability to work every Tuesday from 6AM–10PM to support live campaign monitoring and on-call issue resolution Preferred / Nice-to-have: • Strong meeting and stakeholder management skills, able to align agendas, manage calendar invites, summarize meeting notes, and provide status updates. • Experience creating training for technical and non-technical audiences • Experience with project management or workflow automation tools such as Wrike, Smartsheet, Asana, Jira/Confluence, Airtable, Monday.com, or MS Project, with an interest in using them to automate and streamline processes • Project management certification such as PMP, CSM/CSPO, Six Sigma, or ITILJob Summary: The Commercial Marketing team's CLM (Customer Lifecycle Marketing) org is seeking a Technical CLM Project Manager. This person will own end-to-end execution of CLM's weekly cross-functional campaign send process, drive technical documentation and training for new CLM capabilities as they roll out, and manage the team's core project management operating rhythm. Given the technical, time-sensitive nature of the weekly send cycle — which spans data orchestration, QA, and live issue escalation across engineering, data science, and database marketing — this role requires a seasoned, technically fluent project manager who can ramp up quickly and operate independently with minimal oversight.Years of Experience: 7+ years of experience in technical project or program management, ideally within marketing technology, CRM/campaign operations, or a similarly complex, cross-functional technical environment.Key Responsibilities: • Own the weekly CLM campaign operations (~60% of role) • Drive the end-to-end process: from audience transfer, to journey prep, through campaign send. Partners closely with Data Science, Engineering, Database Marketing, and Product Management to keep every stage on track. • Lead the weekly cross-functional go/no-go: Convene partner teams ahead of each week's send, confirm all teams are green • Triage and escalate live issues: When bugs or breakages occur during the send cycle, perform initial diagnosis, identify likely root cause area, and route to the appropriate technical team to drive resolution. • Build technical documentation and training (~30% of role): Create documentation and enablement materials for new CLM capabilities as they roll out (approximately quarterly), and deliver a mix of written docs, live sessions, and recorded walkthroughs to cross functional partners Operations, Marketing, and Engineering. • Manage the CLM Team's Project Management rhythm (~10% of role): Own timelines that surface risks and dependencies, maintain the communications calendar, and manage meetings coordinating invites, aligning agendas with attendees in advance, and sending out notes.**Only those lawfully authorized to work in the designated country associated with the position will be considered.****Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client's business needs and requirements.**