Technical Associate

Metasys Technologies, Inc.

Mount Pleasant, SC

Apply

JOB DETAILS

JOB TYPE

Full-time

LOCATION

Mount Pleasant, SC

POSTED

26 days ago

Candidates who receive an offer will be required to successfully complete a background check and drug test as a condition of employment. Technical Associate Mount Pleasant, SC (onsite) 3+ Month Contract M-F (7:30AM - 4:30PM) Responsible for daily support of site-specific network and workstation printers in a law firm environment. Focus on delivering excellent customer service, resolving technical issues, and maintaining printer fleet performance. Secondary responsibilities include mail handling, with cross-training in print and hospitality services. Responsibilities Provide daily support, maintenance, and basic troubleshooting for network and workstation printers Respond to customer requests promptly; resolve issues accurately and escalate when necessary Keep customers informed on status and resolution of service requests Document all service calls, troubleshooting steps, and meter reads using tracking tools Provide end-user support, including remote troubleshooting guidance Maintain and update printer fleet tools and databases; report fleet status and performance Manage printer procurement, on-site hardware, consumables, and hot swap inventory Support mail sorting, delivery, and related operational tasks as needed Requirements High school diploma or equivalent; additional education preferred IT help desk or technical support experience (hardware and application support) Basic printer troubleshooting skills; technical certifications (e.g., HP) preferred Strong customer service, communication, and problem-solving abilities Ability to use logic and reasoning to resolve issues and follow detailed instructions Basic PC and mathematical skills Ability to lift up to 50 lbs and perform physical tasks (walking, standing, bending, carrying items) Comfortable working in a professional office environment with business casual dress code Experience with mail handling, printing, or similar environments is a plus Metasys Technologies is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identify, national origin, veteran or disability status.

About the Company

Metasys Technologies, Inc.

With over 15 years of experience, Metasys Technologies (MTI) provides consultants with rewarding career opportunities in a multitude of organizations.

Rated by The Atlanta Business Chronicle as one of the best places to work, MTI provides our consultants with opportunities for growth and recognition. MTI has a nationwide network of clients including Fortune 50 companies and numerous medium to small sized businesses.

We offer opportunities in I.T. Professional Services, Finance & Accounting, and Business Professional Services.

Our tools and consultant care program help you with the interview process and provide you with continuous guidance and insight.

If you are a candidate looking for career growth or change, we can help you find a career that matches your aspirations.

COMPANY SIZE

100 to 499 employees

INDUSTRY

Computer/IT Services

FOUNDED

2000

WEBSITE

http://metasysinc.com/