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Technical Analyst-JR

Tailored Management

Columbus, OH

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JOB DETAILS
SALARY
$35.71 Per Hour
SKILLS
Analysis Skills, Applications Security, CCNA - Cisco Certified Network Associate, Change Management, Communication Skills, Computer Science, Documentation, Enterprise Applications, Establish Priorities, High School Diploma, ITIL (IT Infrastructure Library), Identify Issues, Incident Management, Incident Response, Information Technology & Information Systems, Leadership, Microsoft Office, Microsoft Windows Azure, Multitasking, Network Operations Center, Operational Improvement, Problem Solving Skills, Production Support, Production Systems, Python Programming/Scripting Language, Reporting Dashboards, Risk, Scripting (Scripting Languages), ServiceNow, Splunk, System Validation, Systems Analysis, Technical Analysis, Testing, Time Management, Windows PowerShell
LOCATION
Columbus, OH
POSTED
4 days ago
Job Title: Technical Analyst-JR
Location: Columbus, OH 43219 (Fully Onsite)
Duration: 06+month contract (with possible extension)
Start Date: Targeting Jul 2026
Pay Rate: $35.71/hr. on W2
Benefits: Medical, Dental, Vision.
Work hours: 2ND SHIFT; 3:00PM-11:00PM EST, TUESDAY-SATURDAY (SUNDAY AND MONDAY ARE OFF DAYS)
Interview Process: Microsoft Teams
 
Job Description:
Position Overview
The IT Fusion Center Analyst is responsible for monitoring enterprise IT infrastructure and applications, identifying and responding to incidents, coordinating incident management activities, and ensuring the stability and availability of production systems. The analyst serves as the "eyes and ears" of the IT organization by continuously monitoring alerts, investigating issues, escalating incidents, and communicating status updates to stakeholders.
 
Key Responsibilities
  • Monitor enterprise applications, infrastructure, and networks using tools such as Splunk, ServiceNow, SolarWinds, Dynatrace, and other monitoring platforms.
  • Identify, investigate, prioritize, and escalate IT incidents.
  • Support Incident Management, Change Management, and Problem Management processes.
  • Participate in major incident bridge calls and facilitate communication among technical teams.
  • Provide clear and concise status updates, issue notifications, and risk communications to leadership and stakeholders.
  • Document incidents, actions taken, and resolutions in ServiceNow.
  • Perform basic testing to validate system availability and resiliency.
  • Create and maintain runbooks, process documentation, and monitoring procedures.
  • Collaborate with infrastructure, application, security, and operations teams to improve monitoring capabilities and reduce incident response times.
  • Conduct shift handoffs and ensure operational continuity across a 24x7 support environment.
Required Qualifications
  • High School Diploma or GED.
  • 1+ year of experience in:
    • Network Operations Center (NOC)
    • Security Operations Center (SOC)
    • IT Operations Center
    • Command Center / Monitoring Center
    • Production Support Environment
  • Experience using ServiceNow.
  • Experience using Splunk.
  • Experience with enterprise monitoring tools such as:
    • SolarWinds
    • Dynatrace
    • Datadog
    • AppDynamics
    • Similar monitoring platforms
Preferred Qualifications
  • Bachelor's degree in Information Technology, Computer Science, Information Systems, or related field.
  • ITIL Foundation Certification.
  • CCNA Certification or equivalent.
  • Experience with Microsoft Office Suite.
  • Experience with Azure.
  • Experience creating Splunk dashboards.
  • Knowledge of scripting languages such as:
    • Python
    • PowerShell
Required Skills
  • Incident Management
  • Change Management
  • ITIL Processes
  • IT Operations Monitoring
  • Log Analysis
  • Alert Monitoring
  • Troubleshooting
  • Executive-Level Communication
  • Documentation and Reporting
  • Time Management
  • Problem Solving
  • Multitasking in a Fast-Paced Environment
Top 3 Must-Have Skills
  1. Executive-level communication and status reporting.
  2. Working knowledge of ITIL Incident Management and Change Management processes.
  3. Hands-on experience with "eyes-on-glass" monitoring using multiple enterprise monitoring tools simultaneously.
 
 
#TMN
 
 

About the Company

T

Tailored Management

CONNECTING TOP TALENT WITH TOP-TIER OPPORTUNITIES

Tailored Management is a global staffing firm that specializes in partnering with large organizations that run their contingent labor program in a VMS/MSP environment. We have the unique capacity to support programs across all scopes and geographic locations from a single headquarters, successfully elevating program performance across the board and minimizing costs, miscommunication and delivery times. But what do we really do? We bring together the best talent with the greatest opportunities.

COMPANY SIZE
1,000 to 1,499 employees
INDUSTRY
Staffing/Employment Agencies
FOUNDED
1968
WEBSITE
https://www.tailoredmanagement.com/

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