Analysis Skills, Apple Macs, Auto Insurance, Banking Services, Behavioral Health, Cable Software, Communication Skills, CompTIA A+, Computer Systems, Computer Terminals, Customer Relations, Customer Support/Service, Desktop PC, Driver's License, Establish Priorities, Flexible Spending Accounts, Healthcare, Information Technology & Information Systems, Mathematics, Mentoring, Microsoft Product Family, Multitasking, On Call, On Site Support, Pager, Patient Care, Prescription Drugs, Preventative Maintenance, Printers, Problem Solving Skills, Process Improvement, Product Support, Stock Purchase Plans, Technical Analysis, Technical Support, Telemedicine, Time Management
Last year our HCA Healthcare colleagues invested over 156,000 hours volunteering in our communities. As a(an) Technical Analyst II with Centerpoint Medical Center you can be a part of an organization that is devoted to giving back!
Job Summary and Qualifications
The Technical Analyst II implements and supports facility and division desktop equipment, and is the key technical resource responding to end user desktop incidents and requests reported to the Service Desk. Technical Analyst II will also be responsible for mentoring, supporting and training entry-level Technical Analysts. Problems beyond the scope of their ability or responsibility are communicated in a timely manner to senior-level support personnel. Support to other division and facility IT personnel is provided, as warranted, and participation in 24x7 on-call support is provided based on division IT staff rotation. The Technical Analyst II adheres to and supports HCA IT policies and procedures, and recommends process changes that improve the implementation, maintenance and support of IT&S desktop equipment and software. Based on proficiency with PC-based equipment and cabling, the Technical Analyst II can provide expanded on-site support to technical resources, if needed.
DUTIES INCLUDE BUT ARE NOT LIMITED TO
- Installs and repairs facility and division IT&S equipment and software per HCA and division IT&S standards and guidelines, including but not limited to terminals, personal computers, printers, cabling, and related software products
- Responds to and resolves inquiries and requests for assistance with division or facility computer systems, and provides a superior customer support experience for division and facility users
- Analyzes and provides hands-on support for moderate to complex inquiries. Determines appropriate technical area or vendor to resolve the problem and coordinates with other technical areas, as needed
- Logs and tracks problems; reviews problem tracking databases
- Mentors, trains and supports entry-level technical analysts
- Performs facility-based moves, adds, and changes (MACs), as needed
- Maintains documentation for each incident or request, and escalates complex problems to the next level of support per documented procedures
- Provides 24x7 on-call support based on division IT staff rotation, and carries a pager as warranted
- Aids and trains users on division and facility technology
- Performs preventative maintenance
- Recommends process changes that improve the implementation, maintenance and support of IT&S desktop equipment and software
- Effectively works with customers, Service Desk and Technical Services personnel
- Participates in meetings, committees and continuing education to improve individual, departmental and organizational performance
- Adheres to and supports HCA IT&S standards, policies and procedures
- Maintains and protects confidentiality with regard to all aspects of patient care and employee information
- Adheres to Code of Conduct and Mission & Value Statement
KNOWLEDGE, SKILLS & ABILITIES
- Manages and prioritizes workload
- Demonstrates ability to multi-task; Possesses strong analytical skills
- Demonstrates a customer orientation; strength in analytical, math, and reasoning skills
- Effectively communicates verbally and in writing
- Possesses proficiency in MS Office applications
- Must be able to drive to assigned sites to complete work
EDUCATION & EXPERIENCE
- Bachelor’s degree in information systems or healthcare related field is preferred
- Must have three years IT experience
- Basic certification in A+ and Microsoft desktop product support is preferred; education and/or experience may be substituted for A+ certification
- Valid state drivers license and proof of auto insurance, if applicable.
Benefits
Centerpoint Medical Center, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:
- Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services
- Wellbeing support, including free counseling and referral services
- Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence
- Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling
- Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing
- Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts
Learn more about Employee Benefits
Note: Eligibility for benefits may vary by location.
"There is so much good to do in the world and so many different ways to do it."- Dr. Thomas Frist, Sr.
HCA Healthcare Co-Founder
Be a part of an organization that invests in you! We are reviewing applications for our Technical Analyst II opening. Qualified candidates will be contacted for interviews. Submit your application and help us raise the bar in patient care!
We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
H
HCA Healthcare
At its founding in 1968, Nashville-based HCA was one of the nation's first hospital companies. Today, we are the nation's leading provider of healthcare services, a company comprised of locally managed facilities that includes about 165 hospitals and 115 freestanding surgery centers in 20 states and England and employing approximately 204,000 people. Approximately four to five percent of all inpatient care delivered in the country today is provided by HCA facilities. Richard M. Bracken serves as Chairman of HCA and R. Milton Johnson is the company's President and Chief Executive Officer.
HCA is committed to the care and improvement of human life and strives to deliver high quality, cost effective healthcare in the communities we serve. Building on the foundation provided by our Mission & Values, HCA puts patients first and works to constantly improve the care we give them by implementing measures that support our caregivers, help ensure patient safety and provide the highest possible quality. Investing in our communities is important to us. HCA typically invests about $1.5 billion annually to keep our facilities modern and up-to-date technologically and to expand and add services where needed. Focusing primarily on communities where the company is a leading healthcare provider, HCA selectively adds new facilities in order to better serve our communities.
And because two HCA founders were physicians, we value highly the strong relationships we've created with local physicians. We endeavor to provide them with a wide array of services and modern facilities in order to help them deliver the best possible care.
10,000 employees or more
http://hcahealthcare.com/