Technical Analyst II

HCA Healthcare

Asheville, NC

JOB DETAILS
SKILLS
Analysis Skills, Animal Care, Apple Macs, Automotive Repair and Maintenance, Banking Services, Business Operations, Cable Software, Child and Youth Services, Communication Skills, Computer Systems, Computer Terminals, Customer Relations, Customer Support/Service, Desktop PC, Establish Priorities, Event Management, Healthcare, Healthcare Providers, Hospital, Information Technology & Information Systems, Mathematics, Mentoring, Multitasking, Network Operations Center, On Call, On Site Support, Pager, Patient Care, Preventative Maintenance, Printers, Problem Solving Skills, Process Improvement, Scholarship, Service Delivery, Stock Purchase Plans, Student Loans, Technical Analysis, Technical Delivery, Technical Strategy, Technical Support, Time Management, Tuition Fees
LOCATION
Asheville, NC
POSTED
6 days ago

To Qualify:     You must live in the  Asheville, NC area today.  

Introduction

Do you have the career opportunities as a Technical Analyst II you want with your current employer? We have an exciting opportunity for you to join Mission Hospital which is part of the nation's leading provider of healthcare services, HCA Healthcare.

Benefits

Mission Hospital offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

  • Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
  • Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
  • Free counseling services and resources for emotional, physical and financial wellbeing
  • 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
  • Employee Stock Purchase Plan with 10% off HCA Healthcare stock
  • Family support through fertility and family building benefits with Progyny and adoption assistance.
  • Referral services for child, elder and pet care, home and auto repair, event planning and more
  • Consumer discounts through Abenity and Consumer Discounts
  • Retirement readiness, rollover assistance services and preferred banking partnerships
  • Education assistance (tuition, student loan, certification support, dependent scholarships)
  • Colleague recognition program
  • Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)
  • Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.

Learn more about Employee Benefits

Note: Eligibility for benefits may vary by location.

Our teams are a committed, caring group of colleagues. Do you want to work as a Technical Analyst II where your passion for creating positive patient interactions is valued? If you are dedicated to caring for the well-being of others, this could be your next opportunity. We want your knowledge and expertise!


Job Summary and Qualifications

TheTechnical Analyst IIimplements and supports facility and division desktop equipment, and is the key technical resource responding to end user desktop incidents and requests reported to the Service Desk. Technical Analyst II will also be responsible for mentoring, supporting and training entry-level Technical Analysts. Problems beyond the scope of their ability or responsibility are communicated in a timely manner to senior-level support personnel. Support to other division and facility IT personnel is provided, as warranted, and participation in 24x7 on-call support is provided based on division IT staff rotation.

TheTechnical Analyst IIadheres to and supports HCA IT policies and procedures, and recommends process changes that improve the implementation, maintenance and support of IT&S desktop equipment and software. Based on proficiency with PC-based equipment and cabling, the Technical Analyst II can provide expanded on-site support to technical resources, if needed.

DUTIES INCLUDE BUT ARE NOT LIMITED TO

  • Installs and repairs facility and division IT&S equipment and software per HCA and division IT&S standards and guidelines, including but not limited to terminals, personal computers, printers, cabling, and related software products
  • Responds to and resolves inquiries and requests for assistance with division or facility computer systems, and provides a superior customer support experience for division and facility users
  • Analyzes and provides hands-on support for moderate to complex inquiries. Determines appropriate technical area or vendor to resolve the problem and coordinates with other technical areas, as needed
  • Logs and tracks problems; reviews problem tracking databases
  • Mentors, trains and supports entry-level technical analysts
  • Performs facility-based moves, adds, and changes (MACs), as needed
  • Maintains documentation for each incident or request, and escalates complex problems to the next level of support per documented procedures
  • Provides 24x7 on-call support based on division IT staff rotation, and carries a pager as warranted
  • Aids and trains users on division and facility technology
  • Performs preventative maintenance
  • Recommends process changes that improve the implementation, maintenance and support of IT&S desktop equipment and software
  • Effectively works with customers, Service Desk and Technical Services personnel
  • Participates in meetings, committees and continuing education to improve individual, departmental and organizational performance
  • Adheres to and supports HCA IT&S standards, policies and procedures
  • Maintains and protects confidentiality regarding all aspects of patient care and employee information
  • Adheres to Code of Conduct and Mission & Value Statement

KNOWLEDGE, SKILLS & ABILITIES

  • Manages and prioritizes workload
  • Demonstrates ability to multi-task; Possesses strong analytical skills
  • Demonstrates a customer orientation; strength in analytical, math, and reasoning skills
  • Effectively communicates verbally and in writing
  • Possesses proficiency in MS Office applications
  • Must be able to drive to assigned sites to complete work

EDUCATION & Experience

  • Bachelor’s degree in information systems or healthcare related field is preferred
  • Must have three years IT experience

ITG transforms healthcare and gives people healthier tomorrows. We deliver information technology strategy, support, and solutions. ITG improve and enhance patient care and business operations. We deliver services at administrative locations, data centers, and hospitals. The facilities we support are located in 20+ states and the United Kingdom. Our team works to move healthcare forward. We do this by seeking, embracing, developing, and delivering technology for patient care.

HCA Healthcare has been recognized as one of the World's Most Ethical Companies by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.


"Bricks and mortar do not make a hospital. People do."- Dr. Thomas Frist, Sr.
HCA Healthcare Co-Founder

If you are looking for an opportunity that provides satisfaction and personal growth, we encourage you to apply for our Technical Analyst II opening. We promptly review all applications. Highly qualified candidates will be contacted for interviews. Unlock the possibilities and apply today!

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

About the Company

H

HCA Healthcare

At its founding in 1968, Nashville-based HCA was one of the nation's first hospital companies. Today, we are the nation's leading provider of healthcare services, a company comprised of locally managed facilities that includes about 165 hospitals and 115 freestanding surgery centers in 20 states and England and employing approximately 204,000 people. Approximately four to five percent of all inpatient care delivered in the country today is provided by HCA facilities. Richard M. Bracken serves as Chairman of HCA and R. Milton Johnson is the company's President and Chief Executive Officer.

HCA is committed to the care and improvement of human life and strives to deliver high quality, cost effective healthcare in the communities we serve. Building on the foundation provided by our Mission & Values, HCA puts patients first and works to constantly improve the care we give them by implementing measures that support our caregivers, help ensure patient safety and provide the highest possible quality. Investing in our communities is important to us. HCA typically invests about $1.5 billion annually to keep our facilities modern and up-to-date technologically and to expand and add services where needed. Focusing primarily on communities where the company is a leading healthcare provider, HCA selectively adds new facilities in order to better serve our communities.

And because two HCA founders were physicians, we value highly the strong relationships we've created with local physicians. We endeavor to provide them with a wide array of services and modern facilities in order to help them deliver the best possible care.

COMPANY SIZE
10,000 employees or more
INDUSTRY
Healthcare Services
FOUNDED
1968
WEBSITE
http://hcahealthcare.com/