Seeking a Customer Service Representative with at least 3 months of experience or training in customer service or mechanics. Requires a High School Diploma/GED and basic computer skills.
Primary duties include answering customer calls, actively listening, diagnosing small engine issues, providing parts and sales recommendations, and supporting warranty and quote processes. Adherence to call quality and schedule standards is essential.
Secondary responsibilities involve sharing technical information with supervisors, staying updated on products, and performing other tasks as assigned.
Skills needed include troubleshooting, mechanical aptitude, excellent communication, data entry, customer service, time management, and upselling. The role offers supervision and involves physical activities like talking, standing, and occasional lifting, with some travel expected. Equal opportunity employer.